I made about 10-15 calls to QFF call centres in the last day and a half, and only once got Manila AFAIK.
In order to verify me, she wanted to full names (including middle) of everyone on the booking, then the departure and arrival cities of every flight on the itinerary (it is an OWA, so there are a lot). I pointed out that I had made dozens of calls (probably more) about our OWA and had never had to do all this. She insisted she needed it.
Once that was done, she then wanted the linked email address and phone number. I gave up at that point.
In order to verify me, she wanted to full names (including middle) of everyone on the booking, then the departure and arrival cities of every flight on the itinerary (it is an OWA, so there are a lot). I pointed out that I had made dozens of calls (probably more) about our OWA and had never had to do all this. She insisted she needed it.
Once that was done, she then wanted the linked email address and phone number. I gave up at that point.
