New Qantas website is cr*p! I want the old one back!

[travelislife]

The new website has so many little annoyances to it:

1. When searching for flights on the first booking screen you keep having to put all the information in with it forcing you through each field, origin, destination and dates every time you want to do a new search. I wonder where they go the great idea from as JQ's website is just as annoying in forcing you to do this.

2. The new method of searching for awards mixed in with paid bookings is horrible!

3. It is really buggy. I am currently trying to search for YVR-JFK on the direct CX flight, I know the seats are available. I can select YVR as the departing city then it is near on impossible to select JFK as the destination, I keep having to tick and untick the classic awards check box, if you try and type New York in to the box it will type New and as soon as you put the space it will clear it and change to York and the search will bring up nothing. Once I can eventually select JFK I then run the search and it defaults to YVR-LGW!!!

Anyway whoever designed this has broken what once used to be a site that at least worked and wasn't too buggy.

Small rant over!

 

[zainman]

The new website has so many little annoyances to it:

1. When searching for flights on the first booking screen you keep having to put all the information in with it forcing you through each field, origin, destination and dates every time you want to do a new search. I wonder where they go the great idea from as JQ's website is just as annoying in forcing you to do this.

Small rant over!

That is my biggest complaint too, have to re-enter EVERYTHING! Even if I just want to change one thing, automatically moves to the next field and resets it!

 

[medhead]

That is my biggest complaint too, have to re-enter EVERYTHING! Even if I just want to change one thing, automatically moves to the next field and resets it!

You can kind of avoid this by using the modify search button on the flight selection page. But even that coughs itself after a few changes.

 

[RooFlyer]

How cough is the QF website? Let me count the ways ....

 

[Princess Fiona]

I have been trying for two days to search for an award seat HKG-SYD. Every time I try, every date I get a 9001 or 9002 error :evil:
The thing is totally borked and the IT team should be sacked and replaced with a competent one.
(I know I've ranted about this before but I had to do it again here so that I feel better )

 

[Pleb Status]

I agree with all of the above issues and have a number of others. I would also like to go back to the old website. I raised some of the issues with the P1 apologies and excuses team a while ago and they said "they may look into it". This is what they say when they are going to completely ignore the issues raised however.

 

[Ansett]

The problem is is that they have been singing the praises of all the changes and how much better it will make things for everyone and can not now afford to go back from where they came as they would lose too much face.

Also consider that the majority of people using the website will be your one time or limited flyers who have no idea of the impact of the changes to the more frequent flyer so when they fill out the little survey if prompted they would probably say wonderful things about and that gives QF the stats to say how good the new web site is !!!

The whole re-entering is a massive pain in the but along with the sysytem never remembering you actually are based in Melbourne or Perth Not Sydney and having to constantly change it. Grrrrrrrr

I will stop now or we will be here all day LOL

 

[BD1959]

Considering the entire QF Business Plan appears to be to become:

1) A Frequent Flyer Store

2) A travel agent for ME group LCC and OW carriers (in that order)

You'd think they'd spend the money on enabling revenue in those areas, not "enhancing" so that even those basic functions are more difficult.

Regards,

BD

 

[Limewood]

Q have wrecked what was once an excellent site for QFF's, now apart from the huge mistake of removing ASA's (and causing so much customer frustration over many months), its now bloated with so much wasted space its not funny, of course they kept that very annoying popup "your flight on - sector - will be in economy" etc. I wish these boffins would wake up to themselves and think user friendly, yet it just continues on with no one listening and just about every update a failure, at least they don't use the word "enhancement" anymore.

 

[codash1099]

Considering the entire QF Business Plan appears to be to become:

1) A Frequent Flyer Store

2) A travel agent for ME group LCC and OW carriers (in that order)

You'd think they'd spend the money on enabling revenue in those areas, not "enhancing" so that even those basic functions are more difficult.

Regards,

BD

Not much good as a travel agent for OW carriers when it's impossible to make a PER-SIN-LHR booking on the site!

 

[Hvr]

There won't be any changes to the website until at least March next year.

Work experience has finished for secondary school students this year.

 

[travelislife]

Ended up calling and booking the YVR to JFK flight with the booking fee waived. The agent was quite bemused when he replicated the issue I was having and it kept coming up as La Guardia in the results when JFK was selected in the search. It should just allow you to select New York (all) but that would make it too easy for us I guess so would be the first thing culled in the brainstorming session.

I guess the only thing that would make Qantas wake up to how cough it is, is the stats in the call centre and if the number of bookings being made over the phone has increased which I am sure they wouldn't like as it would cost them more money (or actually maybe they do like it and make more money of people calling up hence purposely making the website cough!)

 

[GoldCanyon340]

its now bloated with so much wasted space its not funny

Agree with this. However, having an abundance of white space is an increasing trend in web page design.

 

[Mr_Orange]

Agree with this. However, having an abundance of white space is an increasing trend in web page design.

It is and it is one that should be reviewed. The EDR web site has gone the same way and don't get me started on CBA's web site. Web sites used to respond to the user agent and hence serve up a mobile version (often carp) if required, now they all seem to just default to a tablet optimised* site no matter what device one is using.


* which doesn't really work on a tablet either so one wonders who is testing these sites and on what devices!

 

[serfty]

The instant mouse-over popups are an absolute PITA (immediately obscures what you are looking to select)- I am sure the majority of customers don't yet use touch screens.:evil:

 

[puppysparkes]

You can kind of avoid this by using the modify search button on the flight selection page. But even that coughs itself after a few changes.

This is true but it's annoying having to scroll all the way to the top in some instances. My fwp.

 

[sumthinfornuthin]

This is true but it's annoying having to scroll all the way to the top in some instances. My fwp.

THANK GOD !!!!!! it's actually an upgrade in the website. I thought it was my computer. I have cleared the cache, deleted the cookies,cleaned out the START menu but still the same issues. I can't even see a LOGOUT button anymore. Glad to know it is not my computer after all and the website has been upgraded

How do I get a job like the people that make all these "non enhancements"....it is just getting too hard and I thought I knew more than the average wood duck when it came to Frequent flying but guess if we are p6****ed off then many simply give up.
Why o why was it changed ???

 

[tuapekastar]

Worth noting that while it is the IT part of the company that does the coding, and they certainly can get it wrong, they are usually coding according to requests and specifications from 'the business' who usually also control the budget for same.

 

[Princess Fiona]

Worth noting that while it is the IT part of the company that does the coding, and they certainly can get it wrong, they are usually coding according to requests and specifications from 'the business' who usually also control the budget for same.

Then 'the business' need a serious reality check.
I cannot fathom how the current website encourages loyal, status holding QFF to continue to spend either $ or points with QF.
Seriously every time I open that website to do anything other than check existing bookings, I lose the will to live.
It's that bad

 

[serfty]

Worth noting that while it is the IT part of the company that does the coding, and they certainly can get it wrong, they are usually coding according to requests and specifications from 'the business' who usually also control the budget for same.

Then 'the business' need a serious reality check.
I cannot fathom how the current website encourages loyal, status holding QFF to continue to spend either $ or points with QF.
Seriously every time I open that website to do anything other than check existing bookings, I lose the will to live.
It's that bad

Trouble is "The Business is composed of many entities - and those with the of "procurement" often don't see the reailities.

Web developers don't really "write programs" these days, they "paint screens" and apply enough rules/constraints to pass" User Acceptance Testing" (UAT).

The UAT scripts are based on specifications which are rarely fully descriptive, the authors generally assuming the "business rules" of the existing systems will be somehow automatically transposed to the new platform without the need for specifics.