Night Terrors: Mercure Bendigo Schaller

[p--and--t]

Years ago, flew to Melbourne for a conference and checked in at Welcome Inn Lt Bourke St. Went to the room, Card holder clearly marked with room number, and used the key card given to me to enter to the room. Bit of embarrassment & shock both sides to find my boss had been allocated the same room and was sprawled naked on the bed watching TV.

 

[Happy Dude]

I'm curious.......was a reason given as to why a staff member was climbing in through a window?

Me too. Sound like it might have been a very quick thinking burglar. "Yeah sorry guv, us staff are testing the windows for security, innit. Didn't them geezers at reception let you know? Typical management yeah"

 

[flyingfan]

Bit of embarrassment & shock both sides to find my boss had been allocated the same room and was sprawled naked on the bed watching TV.

I’d say you’ve won this thread.

 

[Dmac59]

Not to the extreme of other posts, but pre-COVID checked into Sebel On Hastings for a 1 week beak with Mrs Dmac.
About 9.30am first morning, apartment door opens and 2 maintenance men enter carrying new 55" TV in box.
Apologised profusely, said they didn't realise the apartment was occupied, and they were there to replace a faulty TV.
What ever happened to the courtesy 'callout' before entering accommodation.

 

[Cloud9]

Credit where it's due. Accor have replied to me pretty promptly. Although it sounds very much like nothing more than a palm off back to the management who were less than proactive today.

Dear Cloud9, Thank you for contacting ALL – Accor Live Limitless. We wish to extend our gratitude for the time you have taken to inform us of your regrettable experience when visiting the Mercure Bendigo Schaller. We are sincerely sorry to learn that the stay did not meet your expectations, and we apologize for the inconvenience caused. Please rest assured that your remarks and observations have been transferred to the hotel management, who will fully investigate and return to you directly. We thank you for your loyalty and we remain at your disposition for any further assistance we may provide. Sincerely,

Houda ALL - Accor Live Limitless Customer Service

 

[MEL_Traveller]

Credit where it's due. Accor have replied to me pretty promptly. Although it sounds very much like nothing more than a palm off back to the management who were less than proactive today.

Dear Cloud9, Thank you for contacting ALL – Accor Live Limitless. We wish to extend our gratitude for the time you have taken to inform us of your regrettable experience when visiting the Mercure Bendigo Schaller. We are sincerely sorry to learn that the stay did not meet your expectations, and we apologize for the inconvenience caused. Please rest assured that your remarks and observations have been transferred to the hotel management, who will fully investigate and return to you directly. We thank you for your loyalty and we remain at your disposition for any further assistance we may provide. Sincerely,

Houda ALL - Accor Live Limitless Customer Service

It might be worthwhile asking for any specific action or compensation, otherwise they don’t have to consider it.

Your initial correspondence to them could have asked for a full refund, if that’s what you wanted.

 

[p--and--t]

I’d say you’ve won this thread.

I've had a few weird things over the years in various hotels but that was a standout.

 

[gaz0303]

I had a male colleague in Ballarat have a man banging on his hotel door at 2am shouting “Lisa, I know you are in there!”. He froze and didn’t move, having no idea who Lisa was

 

[Cloud9]

It might be worthwhile asking for any specific action or compensation, otherwise they don’t have to consider it.

Your initial correspondence to them could have asked for a full refund, if that’s what you wanted.

Quick update. I have had a call within the last ten minutes from the general manager of the hotel. I shan't go into further details until I have the written response I have required from them completing their investigation, beyond saying thank you to you @MEL_Traveller for the advice - I have requested a full refund with due reference to my rights during that call and made clear if not forthcoming in any written confirmation of the outcome I shall be escalating further.

 

[jastel]

Door cards are usually not marked with room numbers these days, a lot don't even have the hotel name on them to prevent unauthorised access.

But messy writing on the cardboard folder is a problem sometimes. If there is a lineup well trained staff dont yell "You are in room 307", they just say your room number is here...and point to it.

I had 3 goes to get the correct room at one place. The writing was messy and I thought it was 209, nope, wont open, maybe 409, lady inside told me no it was occupied after hearing me at the door. Back to reception...609 it was apparently, got in, room made up properly etc, so dumped bag and used the facilities (in a hurry by now) as above and then noticed someone else's clothes and things hanging about. Back down again, more apologies, upgrade to top floor unoccupied room at last...

Think it happens a lot, though hopefully not at 4am.

 

[Cloud9]

Yes. Hypothetically speaking, it's a different matter when the front desk wrote the hotel room price on the card holder instead of the room number.

Hypothetically speaking, of course.

 

[jb747]

I'm curious.......was a reason given as to why a staff member was climbing in through a window?

I don't recall the exact reason now. If I recall correctly, he was actually from their security staff. One of those old buildings that you could probably access anywhere from the roof.

I bet her jaw hit the floor when she saw he was in command of her flight home the following evening….

Well, she'd know he had a decent bowel movement in recent history. ...

 

[kangarooflyer88]

It might be worthwhile asking for any specific action or compensation, otherwise they don’t have to consider it.

Your initial correspondence to them could have asked for a full refund, if that’s what you wanted.

I agree here. A few months ago I stayed at a Hilton in Minneapolis and room service did not come by for any of the 6 nights I was there despite me requesting it at the front desk repeatedly. I contacted the GM afterwards who after some back and forth agreed 30,000 points would be a reasonable compensation for my troubles. I came up with the 30,000 point amount since a one night award redemption at that hotel would cost me that many points. I'm not sure if that's reasonable or not (I'll let the peanut gallery discuss that one). However, after waiting a few days the points didn't land and I ended up having to contact Hilton through one of the channels I had, and a day or two later I got a reply with an apology with the agreed-upon points now appearing in my account.

-RooFlyer88

 

[p--and--t]

I had a male colleague in Ballarat have a man banging on his hotel door at 2am shouting “Lisa, I know you are in there!”. He froze and didn’t move, having no idea who Lisa was

I stayed at a hotel on Sth Terrace Adelaide one night at at around 2am there was banging on the door. Was a prostitute asking for money for a cab home because as she phrased it the %#^*+*^%# next door had ordered her and when had had had his way he didn't pay her and pushed her out the door. When we refused to ooen the door and give her money she let out a tirade of epithets and moved to the next room and the next and the next and repeated the banging etc

 

[DC3]

Yes, unfortunately these things happen.

 

[DC3]

A few months ago I stayed at a Hilton in Minneapolis and room service did not come by for any of the 6 nights I was there

You ordered room service on six nights and the food never arrived?

 

[DC3]

I stayed at a hotel on Sth Terrace Adelaide one night at at around 2am there was banging on the door. Was a prostitute asking for money for a cab home

Adelaide is not as sleepy as some people want to believe

 

[VPS]

I stayed at a hotel on Sth Terrace Adelaide one night at at around 2am there was banging on the door. Was a prostitute asking for money for a cab home because as she phrased it the %#^*+*^%# next door had ordered her and when had had had his way he didn't pay her and pushed her out the door. When we refused to ooen the door and give her money she let out a tirade of epithets and moved to the next room and the next and the next and repeated the banging etc

I bet I know which one. It’s changed names so many times but is still dodgy

 

[Cossie]

Last year near Frankfurt airport we had 2 maintenance workers enter our room without knocking. Checking on water pressure and knocking from taps due to water pressure issues …….

 

[p--and--t]

I bet I know which one. It’s changed names so many times but is still dodgy

Yes changed names many times. The same hotel when after I checked in I asked for a room change because there blood stains on walls of the bathroom and there was something sticky on the carpet - yet I booked there because of 5* reviews

First and last time stayed in that place.