neon_crossing
Member
- Joined
- Nov 21, 2007
- Posts
- 305
Hey guys.
Just completed a trip to Japan (AA award) in J and routed back through Manila for a night (awful decision, really disliked Manila) and boarding was delayed about 15 minutes then at the gate the Qantas ground crew announced that the reason they were delayed is that the IFE has stopped working and they would not be able to provide it on the flight. It was one of the new reconfigured J A330's (had one on SYD to SIN on the way up also, really a good lie flat product).
So that is a 8 1/2 hour flight. No IFE. They did have a stack of extra magazines for the flight.
Many question is: Is it reasonable to expect any kind of compensation? I've heard of people being compensated if their personal IFE doesn't work on a flight and they can't be moved. But I've never heard of a whole plane not being able to use it?
Anyone else experienced anything similar?
Thanks in advance.
-NC
Just completed a trip to Japan (AA award) in J and routed back through Manila for a night (awful decision, really disliked Manila) and boarding was delayed about 15 minutes then at the gate the Qantas ground crew announced that the reason they were delayed is that the IFE has stopped working and they would not be able to provide it on the flight. It was one of the new reconfigured J A330's (had one on SYD to SIN on the way up also, really a good lie flat product).
So that is a 8 1/2 hour flight. No IFE. They did have a stack of extra magazines for the flight.
Many question is: Is it reasonable to expect any kind of compensation? I've heard of people being compensated if their personal IFE doesn't work on a flight and they can't be moved. But I've never heard of a whole plane not being able to use it?
Anyone else experienced anything similar?
Thanks in advance.
-NC