The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.
I tried telling them about it through the frequent_flyer@qantas email address, but got basically an automated "Please give us the details of your flight, and we'll credit the points within two business days" response.
I remember someone mentioning that if a route isn't populated in the calculator the booking page will automatically show 0 even if it does earn correctly.
Join Australian Frequent Flyer (AFF) for free and enjoy a better viewing experience, as well as full participation on our community forums.AFF members can also access our Frequent Flyer Training courses, and upgrade to enjoy lots of other benefits and discounts!