No points for 3K flight (sin-kl)

[Danger]

I think there's some truth to this.

I just did a search for SIN-KUL and PER-xSIN-KUL. When I select the plus bundle option, the list of inclusions does not include "Earn Qantas Frequent Flyer points". However, if I do a search for, say, PER-xSIN-HKG, the plus bundle does include "Earn Qantas . . ."

I don't know when it changed and it has me very concerned that my booking in early April will now not accrue points or SCs. This really angers me.

 

[Danger]

Delving further, a PER-xSIN-KUL plus bundle graphic looks like this:



But a KUL-xSIN-PER graphic looks like this:

 

[whatmeworry]

I wonder if this because of the deal with MH?

 

[dajop]

There are definitely issues with the way the website is presenting plus bundles at the moment. Two more examples:
- Look for a flight VIZ-SYD (VIZ = Melbourne all airports) and the plus bundle indicates a hot meal is included. Look for a flight MEL-SYD, and on the exact same flight the plus bundle includes no indication of a hot meal.
- SIN-CGK includes QFF pts (or voucher). CGK-SIN does not.

 

[Danger]

This excerpt from the latest Qantas newsletter bodes well:

 

[whatmeworry]

This excerpt from the latest Qantas newsletter bodes well:

View attachment 14975

Perhaps not. Did a dummy booking to see if this was resolved. But SIN-KL appears not to earn but weirdly KL-SIN earns?

 

[Danger]

Interesting.

But when you click on 'View Plus Bundle rules' (once you've selected a specific flight), it lists all the conditions and inclusions for the bundle, including QFF points and SCs.

I'd be taking screenshots. I've also had an online chat with a JQ agent who confirmed that if you select the plus bundle QFF and SCs are a given.

Still strange, though.

 

[ChrisFlyer]

Good morning all!

It seems this issue has now been resolved in our favour:



I have since booked a SIN-KUL 3K flight, where the Plus Bundle screen mentioned QFF points, and the above option was given on the following page.

Perhaps it was just a glitch when they introduced the flight voucher option?

 

[markis10]

It was a web glitch, been earning points and SCs on 3K to KUL pretty much every month this year.

 

[Danger]

Good morning all!

It seems this issue has now been resolved in our favour . . .

Good to know.

 

[markis10]

Points post in about three days, getting a bit sick of the "chicken" sandwich thats pink and looks a lot like ham!

 

[ChrisFlyer]

Points post in about three days, getting a bit sick of the "chicken" sandwich thats pink and looks a lot like ham!

Wow... that doesn't sound good! With comments like that, I'm thinking of switching to the 'light vegetarian meal'... I don't suppose you've tried it?

 

[markis10]

Wow... that doesn't sound good! With comments like that, I'm thinking of switching to the 'light vegetarian meal'... I don't suppose you've tried it?

No, the water I enjoy but normally not expecting much, they did give me a snack bag one flight as there were no sandwiches, given its 35-45 minutes flying time and ex SIN I have loaded in the lounge as far as food goes its no big deal.

 

[boomy]

Had the same issue on 3K SIN-HAK. Only after 2 months and a few emails & phone calls finally got the points & SC's.

 

[ChrisFlyer]

No, the water I enjoy but normally not expecting much, they did give me a snack bag one flight as there were no sandwiches, given its 35-45 minutes flying time and ex SIN I have loaded in the lounge as far as food goes its no big deal.

Haha true... I forgot about the lounge food for a moment (*shock horror*)! I booked a 5pm departure ex SIN, so I'll at least have a couple of hours in which to dine. A shame that you can't trade the inflight meal for ~100 bonus points, as I'd probably take that option and save them the trouble!

 

[Dino84]

Sorry to bring up an old thread but looks like I'm having this issue. Trying to book a multi-city (DRW-DPS/SIN-DRW) with a plus bundle and can get points for the first leg (JQ) but not the second (3K). I suspect the deeply discounted sale price on the return leg might be affecting it but the fare rules say it should still be eligible!

Scott.

 

[puppysparkes]

3K and BL flights currently don't earn points or sc. This has recently changed for jetstar japan.

 

[markis10]

3K and BL flights currently don't earn points or sc. This has recently changed for jetstar japan.

3K flights do earn points and SCs if booked into the right class or a plus pack has been purchased.

28 OCT 13 3K 686 JETSTAR ASIA 27OCT13 KUALA LUMPUR/SINGAPORE 207 - 207 1,000 10
26 OCT 13 3K 669 JETSTAR ASIA 25OCT13 SINGAPORE/KUALA LUMPUR 207 - 207 1,000 10

 

[AIRwin]

3K flights do earn points and SCs if booked into the right class or a plus pack has been purchased.

26 OCT 13 3K 669 JETSTAR ASIA 25OCT13 SINGAPORE/KUALA LUMPUR 207 - 207 1,000 10

I was on the same flight 6 days later and even had a free sandwich and a bottle of water thrown in (as part of the plus bundle) for such a short sector:
[TABLE="class: basic"]
[TR="class: h3"]
[TD]Date
[/TD]
[TD]Description
[/TD]
[TD]Base
points
[/TD]
[TD]Cabin
bonus
[/TD]
[TD]Status
bonus
[/TD]
[TD]Total
points
[/TD]
[TD]Status
credits
[/TD]
[/TR]
[TR="class: underline1"]
[TD]01 NOV 13
[/TD]
[TD]3K 669 JETSTAR ASIA 31OCT13 SINGAPORE/KUALA LUMPUR
[/TD]
[TD="class: figures"]207
[/TD]
[TD="class: figures"]-
[/TD]
[TD="class: figures"]104
[/TD]
[TD="class: figures"]1,000
[/TD]
[TD="class: figures"]10
[/TD]
[/TR]
[/TABLE]

 

[Dino84]

3K and BL flights currently don't earn points or sc. This has recently changed for jetstar japan.

The fare conditions on their website state that 3K flights earn points & SC but BL flights don't. I tried a dummy booking for SIN-KUL and that had the option for QF points so it must be a glitch with the SIN-DRW flight.

Scott.