No Qantas Club "Check In" Singapore

[thewinchester]

Are you sure there was no QF QP/J check-in lane open in T1? That lane has been open every time I've been there, and it has always been at the entrance side of Row 4.

That lane also has a custom QF/BA screen displayed above the relevant desk (flips between QF & BA colour schemes), identifying it as the lane for QP, Club World, J, and Early Check-in customers.

Also, SATS Premier has never been available to QPNB or QPNS, particularly when they are in Y. It's only ever been available to those flying J, F, as well as WP, CL and OW Emeralds.

It does seem however that there might be a minor conflict in how the SATS Premier team is communicated with with the J/QP lane is closed. Do they know when it is closed, if at all, and that they should be admitting passengers during this time?

Seriously, could I have fit any more acronyms into this post?

 

[plegrand]

Are you sure there was no QF QP/J check-in lane open in T1? That lane has been open every time I've been there, and it has always been at the entrance side of Row 4.

That lane also has a custom QF/BA screen displayed above the relevant desk (flips between QF & BA colour schemes), identifying it as the lane for QP, Club World, J, and Early Check-in customers.

Also, SATS Premier has never been available to QPNB or QPNS, particularly when they are in Y. It's only ever been available to those flying J, F, as well as WP, CL and OW Emeralds.

It does seem however that there might be a minor conflict in how the SATS Premier team is communicated with with the J/QP lane is closed. Do they know when it is closed, if at all, and that they should be admitting passengers during this time?

Seriously, could I have fit any more acronyms into this post?

Yes, I'm sure there were no priority check in lanes for QC members. I went around and asked the check-in attendants and no one had any clue. I even asked a supervisor.

 

[samh004]

Seriously, could I have fit any more acronyms into this post?

Probably not, but it’s QPPS not QPNS

Nothin’, Plebian, Scum, Wanker, Choice

 

[tuapekastar]

ISTR the last time I had to checkin in SIN (~5 years ago now) I was expecting, possibly via advice from AFF (I can't be bothered checking back), or possibly from my own website research, that there would be no QP checkin, and I'd have to queue with everyone else (I hate long queues!). As it turned out, there was virtually no queue at the Y checkin anyway so I did not have to, nor did I attempt to, seek out some short QP-eligible queue.

 

[simongr]

Thats the not good part - we are QP by default!

Doesnt this breach the OW rules about priority check in?

 

[dajop]

Doesnt this breach the OW rules about priority check in?

Huh? No it is not a breach of the rules to not be able to advise where the priority check in is. That's just poor customer service.

I've flown out of T1 15 times in the last year (not always on QF), and dropped people off there another few times on top of that and the priority check in is there, I'm sure of it. Just in a different row to the standard checkin so could easily be missed.

 

[serfty]

Huh? No it is not a breach of the rules to not be able to advise where the priority check in is. That's just poor customer service.

I've flown out of T1 15 times in the last year (not always on QF), and dropped people off there another few times on top of that and the priority check in is there, I'm sure of it. Just in a different row to the standard checkin so could easily be missed.

Even if the [Qantas] check-in agents and supervisor are not aware?

Yes, I'm sure there were no priority check in lanes for QC members. I went around and asked the check-in attendants and no one had any clue. I even asked a supervisor.

 

[dajop]

Even if the [Qantas] check-in agents and supervisor are not aware?

Well maybe, maybe not. If it is there someone has to be aware of it! It would be difficult for oneworld to prove that QF actually broke a rule as such if the check in is in fact there, but personnel on duty on a particular day were unable advise of its whereabouts. And really if you look at it from QF's perspective, if they got this feedback it would the reaction be a) Oh my, we've broken the oneword rules or b) that's not good customer service, we better give SATS a kick in the backside. (or c) send a letter to the customer saying we're sorry and ignore it all together)

I agree that it is pretty poor that agents where not aware of it, but in some ways not surprising. I only check in at the SATS priority check in area when travelling QF, but last time I flew EK, there was a batch of new hires who were mainland Chinese (their command of the english language and accents made that obvious) and were very green, such that it took 3 or 4 mins to check me in - with help from a supervisor - and I had no luggage and had already done OLCI! I am not sure who EK uses for ground services, but if the same were repeated over at QF I could sure understand why the OP had the issue that they did.