No ticket received for one-way points booking on partner

FishFood said:
So since the contact centre is closed today and no luck with the previous reinstatement over the phone, I booked a different port through the website and happily received the ticket within minutes.

Hopefully it will be easy to get the points and taxes back for the continually failing booking.
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The contact centre is not closed today. Reservations is 24/7
The frequent flyer service centre is closed, but that has nothing to do with your booking.
 
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