NYC IC Barlcay - Cancellation Issues

[Nug300]

I had booked the NYC IC Barlcay for a stay in October this year under their Advance purchase rate for our upcoming holiday.

Recently I was advised that the hotel wont be able to honour my booking due to the hotel being closed for renovations from June onwards.

The reservations team have been very helpful in trying to source alternative accomodation at as close to the rate we have paid however i was advised that due to the room being booked and paid for (over $2k) with an international credit card (Amex) it will take up to 30 days to refund the payment.

I questioned why the hotel could charge my international credit card immediately after requesting the booking online, but not refund my money before 30 days after cancellation! Apparently thats just what the hotel advised the reservations consultant.

Does anyone have advice on how to recover my money quicker, and if they are allowed to hold the money?

Cheers

 

[markis10]

I would put a chargeback in but first ask why they are not honoring their guarantee which is to find you another room and they pay for it.

If for any reason your reservation cannot be honoured, InterContinental Hotels will provide you with a room and transportation to another convenient and comparable hotel. And, we’ll pay for the full cost of the first night’s lodging price, plus tax. Any advance deposit will be refunded to you.


Book With Us Advantage | Best Price Guarantee or First Night Free | InterContinental Hotels & Resorts

 

[Nug300]

Thats interesting to note.

They are trying to find me another room however the first night payments has not once been mentioned on the phone.

 

[Nug300]

The reservations team found rooms at IC Times Square. They were not able to match the rate but we able to give some very fair prices which i am happy with.

Infact the customer service i thought was quite exceptional, well done IHG Reservations!

Now just to join the Ambassador program to take advantage of the free night in Miami!

 

[Paddy55]

Sorry for your problems, but v happy to hear the IC Barclay is having a refurb - I love that hotel!