codash1099
Established Member
- Joined
- Aug 2, 2006
- Posts
- 2,879
- Qantas
- Platinum
Received this advice this morning:
[FONT=Arial, Helvetica, sans-serif]Dear codash1099
[FONT=Arial, Helvetica, sans-serif] [/FONT]
[FONT=Arial, Helvetica, sans-serif]BOOKING ID:xx_xx_xx_ [/FONT]
[FONT=Tahoma, Verdana][/FONT]
[FONT=Tahoma, Verdana]We would like to inform you that Octopus Travel will be closing for business. We will not be taking any new bookings from 19[SUP]th[/SUP] November 2012. The closure is as a result of a strategic decision by our parent company Kuoni Travel Holding Ltd. and we would like to reassure you that we are not going into administration.[/FONT]
[FONT=Tahoma, Verdana]The booking that you made with us for the xx_xx Hotel on xx_xx 2013 will therefore not be affected. On our behalf, Expedia will take over the management of this booking and the terms and conditions of the booking will remain the same.[/FONT]
[FONT=Tahoma, Verdana]If you have a question or would like to make a change to your booking before 1[SUP]st[/SUP] January 2013, please contact us on +44 0 207 136 2856 or at [email protected].[/FONT]
[FONT=Tahoma, Verdana]From 1[SUP]st[/SUP] January 2013, please contact Expedia on +44 (0) 203 564 4402 Monday to Friday between 09:00 and 17:00 or at [email protected]. Please make sure you include the words ‘Octopus Travel Hotel Reservation’ in the subject header of your email.[/FONT]
[FONT=Tahoma, Verdana]We would like to thank you for your business and wish you an enjoyable hotel stay.[/FONT]
Kind regards,
[/FONT]
Customer Care Team
[FONT=Arial, Helvetica, sans-serif]Dear codash1099
[FONT=Arial, Helvetica, sans-serif] [/FONT]
[FONT=Arial, Helvetica, sans-serif]BOOKING ID:xx_xx_xx_ [/FONT]
[FONT=Tahoma, Verdana][/FONT]
[FONT=Tahoma, Verdana]We would like to inform you that Octopus Travel will be closing for business. We will not be taking any new bookings from 19[SUP]th[/SUP] November 2012. The closure is as a result of a strategic decision by our parent company Kuoni Travel Holding Ltd. and we would like to reassure you that we are not going into administration.[/FONT]
[FONT=Tahoma, Verdana]The booking that you made with us for the xx_xx Hotel on xx_xx 2013 will therefore not be affected. On our behalf, Expedia will take over the management of this booking and the terms and conditions of the booking will remain the same.[/FONT]
[FONT=Tahoma, Verdana]If you have a question or would like to make a change to your booking before 1[SUP]st[/SUP] January 2013, please contact us on +44 0 207 136 2856 or at [email protected].[/FONT]
[FONT=Tahoma, Verdana]From 1[SUP]st[/SUP] January 2013, please contact Expedia on +44 (0) 203 564 4402 Monday to Friday between 09:00 and 17:00 or at [email protected]. Please make sure you include the words ‘Octopus Travel Hotel Reservation’ in the subject header of your email.[/FONT]
[FONT=Tahoma, Verdana]We would like to thank you for your business and wish you an enjoyable hotel stay.[/FONT]
Kind regards,
[/FONT]
Customer Care Team