Ola - app payment problems in December (debt collector involved)

[SteveLL]

Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.

i think Ola is an Indian company which explains the behaviours and business practices exhibited here

 

[froggerADL]

It is misleading to state or implies that the debtor must prove they are not liable for the debt. In legal proceedings, proof of the debt lies with the person alleging the debt is owed to them.

To be fair to Ola, even the federal government didn't understand this and only accepted it when they lost the Robodebt court case.

 

[Isochronous]

Are they serious? Why would I want to waste any more of my time contact their useless support to fix THEIR mistake? I've wasted enough time being ignored when I initially contacted them about this. It is MUCH easier to just never use Ola again and use Uber and Didi. The Ola team must be smoking some serious crack if they think this is how you retain customers. Here's a free tip to them. How about they reach out to customers who they have wronged (or been ignored by support), apologise and offer a credit/discount if we give Ola another go.

What's the bet their line becomes 'oh there is no incorrect charge XYZ took the tip so you must pay and here's our nasty debt collector to harass you again'.

 

[DeKa]

For those who wish to delete their account and data.
- open the app
- tap the hamburger in top left
- tap “Your Name >”
- tap “Data and privacy”
- tap “Manage your data”

Follow the steps, and supposedly 30 days later your data will be deleted.