Dealing with Qantas has to be the most frustrating experience I have ever had.
I contacted Qantas via chat last night to check on the cost of the taxes on my flights that I had completed booking in January as something seemed amiss. I was informed that he couldn’t help and he gave me the link to request the tax invoice for by booking. He said that was the way or to call. So the link doesn’t work and just gives a message about an email error. I was feeling brave so I called and to my amazement got through in just under 30 minutes. Great help he was just telling me to use the same link that didn’t work!
He asked if he could do anything else and as we had been toying with the idea of flying to London from Amsterdam rather than taking the train, I asked if he could see any flights. On the website there were none so I wasn’t expecting any. Surprisingly he could see 11 on the day I wanted to fly. He booked the one we were after and I begged him to make sure the ticket was reissued so I didn’t lose my hard searched for CX flights. That was at 10pm last night. He went away and came back reassuring me he had done everything. Pigs you know what!!! I checked at 2am and everything looked good. I checked again at 5am and still all good. 5:15 and all CX flights are gone. Got through to them by 5:40 and my flights to Perth are gone. All others are OK just we are now stranded in Hong Kong. At least they gave me back my 10K points!
Moral to the story is you DO NOT believe the consultants because they lie! If you have CX flights hang on and pray. We seem to be wait listed for the flight home waiting to see if CX will release some seats for us. Here’s hoping.