Oneworld Classic Flight Reward Discussion - The Definitive Thread

[abby-line]

My most recent change, took 3 days for the etickets to arrive (3 sep change, tickets arrive 6 Sep)
I'd text rather than wait on hold again.
Even though you can see your new flights, if you select 'resend itinerary' on QF site, it'll likely still have your old ones

Good tip, Nancy Drew!

 

[pottsy]

Trying to include an Iberia flight TNG-MAD on Qantas website multi-city, it won't accept (or even look). Definitely flight b/w those cities as they show on both OneWorld and Iberia websites.
Also, OneWorld website shows flight MAD-HEL-HKG but this Finnair flight does not show on QF website. (Thought there might be business seats perhaps?)
Am I missing something obvious (as usual) and/or does anyone know why these two issues are occurring please?

This is the full itinerary (on Great Mapper) I am trying to get website to accept.

MEL-ADL-DOH-AMM (stop) -TLV-MAD-CMN (stop) -TNG-MAD (stop )-BCN or HEL (transit) -HKG (long stop, arrange own flights to/from Mel) -LON-MEL

34867 miles via BCN
34998 miles via HEL

Even if I 'have' to ring Qantas, prior to doing so I would like to know this itinerary at least meets requirements for 280,000 points........(For this reason I have tried putting CMN instead of TNG, but still no luck).

Apologies if convuluted my head is spinning. Be VERY grateful if someone who knows what they are doing would look at it this itinerary etc and give their opinion PLEASE!
Thanking you in advance.....

 

[jasyoung]

HUACA

Better still, do it online if you can.

Not sure what you mean by HUACA.

Cannot do the multi city booking online. The first leg is flying out of Montevideo (MVD) and the Qantas website cannot still do bookings including this despite letting them know this over 5 years ago. Have no choice but to use the call centre. Have had great service some times and at other times .... Will have to try again but the 2-3 hour wait on the phone is a killer.

 

[Jacques Vert]

Not sure what you mean by HUACA.

Cannot do the multi city booking online. The first leg is flying out of Montevideo (MVD) and the Qantas website cannot still do bookings including this despite letting them know this over 5 years ago. Have no choice but to use the call centre. Have had great service some times and at other times .... Will have to try again but the 2-3 hour wait on the phone is a killer.

Hang Up And Call Again

Are yes, If you are starting in MVD you will have to call (or start from somewhere else). I understand the issue with some of these starting cities is often the inability to accept payments online in certain countries.

 

[Jacques Vert]

Trying to include an Iberia flight TNG-MAD on Qantas website multi-city, it won't accept (or even look). Definitely flights b/w those cities as they show on both OneWorld and Iberia websites. Am I missing something obvious (as usual) and/or does anyone know why this is occurring please?

You will need to call QF for that one.

 

[flapper]

Trying to include an Iberia flight TNG-MAD on Qantas website multi-city, it won't accept (or even look). Definitely flights b/w those cities as they show on both OneWorld and Iberia websites. Am I missing something obvious (as usual) and/or does anyone know why this is occurring please?

For some reason not all IB flights appear on QF website. You need to call or use SMS to book them.

 

[k_sheep]

Looking for some early advice, 2 pax traveling in early 2021. Trying to decide if I should try and get this as a (now) 318k ticket, or if it's likely to be all too hard and go for a DONE4/5 or point-to-point tickets. Basic required stops are South America (going to Antarctica), across to Africa (will probably do some Intrepid tour), up to Europe (skiing), across to Canada (visiting friends in Toronto) and back.

syd-scl-gru-jnb-lhr-yyz-lax-syd is a basic trip that appears to work, with plenty of miles up my sleeve (32,157). BUT the SYD-SCL and GRU-JNB might be hard to find availability for 2, since they are relative monopolies. Taxes will probably be scary too given JNB-LHR is BA (though I can do via DOH on QR and still easily come under miles). I'll do short hops on LCCs or similar (not wasting valuable stops on intra-Europe horrid seats!).

Appreciate any advice; I'm QFF gold for what it's worth regarding availability. Dates will be pretty flexible (am planning on taking close to 4 months).

 

[Aristotle9]

Should I be in a panic if I have not received updated e-tkts for my bookings by now? Hung up for (what I was hoping was) the final time yesterday at 7.30am. Have only seen taxes for one of the two bookings hit my credit card.


(Don't make me call them again *scream*)

You might need to fill out the API (advanced passenger information) in the booking online if travelling through US and then give it an hour

 

[Aristotle9]

QR: Simlar to CX. We have a peculiarity in that Mrs 11 is on a separate boking to Miss 11 and I. Whilst I was able to book Miss and I into one of the middle Q Suites I wasn't able to book Mrs 11 in without a phone call to the QR Australian contact number.

Yeah managed all except QR - the error is to do with my partner's FF number in QR got populated with mine (correct in all other airlines so a bug in QR) and so it won't let me finish selection but it errors when I update with another update. Will have to call them.

 

[Daver6]

Yeah managed all except QR - the error is to do with my partner's FF number in QR got populated with mine (correct in all other airlines so a bug in QR) and so it won't let me finish selection but it errors when I update with another update. Will have to call them.

This has been my experience with QR too. They've been really helpful on the phone when wanting to select seats at least.

 

[AL10]

You also may find flights to HKG require married segments and have trouble finding availability.

You're right! Not easy to find any availability to HKG because of married segments.

 

[jasyoung]

Just trying to clarify again, is it possible to book a combination of premium economy and economy tickets together? I was told that all the tickets had to be all premium economy or all economy, you couldn't mix them together even if you were willing to pay the higher points.

 

[flapper]

Just trying to clarify again, is it possible to book a combination of premium economy and economy tickets together? I was told that all the tickets had to be all premium economy or all economy, you couldn't mix them together even if you were willing to pay the higher points.

You can book seats in any class but the points will be charged at the highest class, in your case premium economy.

 

[jasyoung]

You can book seats in any class but the points will be charged at the highest class, in your case premium economy

That what I thought. Will need to call again and hopefully get someone who understands the award. Thanks

 

[Jacques Vert]

Just trying to clarify again, is it possible to book a combination of premium economy and economy tickets together? I was told that all the tickets had to be all premium economy or all economy, you couldn't mix them together even if you were willing to pay the higher points.

As Flapper said, this should not be an issue. What you were told is absolute rubbish.

Can you not do it online?

 

[soarer]

I believe it is not counted as a stop (nrt-hnd), only because if it is, my current itinerary would not meet the rules. Booked by searching one leg from kul to kix and ended up kul-nrt-hnd-kix (if i recall correctly).

However this could be completely wrong and I would suggest it is completely up to the phone agent you get.

Try booking it online and see if it lets you.

Thanks. Unfortunately, that option no longer exists for me but good to know for future planning.

 

[pottsy]

Yeah managed all except QR - the error is to do with my partner's FF number in QR got populated with mine (correct in all other airlines so a bug in QR) and so it won't let me finish selection but it errors when I update with another update. Will have to call them.

Is this for a OWA booking? Just asking as I thought it had to be booked on the Qantas website? ( Sorry if dumb question).

 

[cjd600]

Yeah managed all except QR - the error is to do with my partner's FF number in QR got populated with mine (correct in all other airlines so a bug in QR) and so it won't let me finish selection but it errors when I update with another update. Will have to call them.

Had the same ff number issue with QR for my family, on the QR site.
Selected the QR suites seats on royal jordanian website no probs.

 

[cjd600]

Is this for a OWA booking? Just asking as I thought it had to be booked on the Qantas website? ( Sorry if dumb question).

All booking is via Qantas (website, chat, sms etc).
But you cant select your seats for other carriers on the booking on the QF site.

 

[jasyoung]

As Flapper said, this should not be an issue. What you were told is absolute rubbish.

Can you not do it online?

Cannot do it online as flights leaving from MVD do not appear in the search engine. Five years ago the telephone consultant was great and it was booked and paid for inside 20 mins. Two years it took nearly 2 hours as the consultant was unable to find lots of flights despite them being on the qantas website!. This year I think they put me in the too hard basket as they did not know enough about the award.