Oneworld Classic Flight Reward Discussion - The Definitive Thread

[motef]

Name, Call Centre location, phone number or it didn’t happen.

Angelo, Hobart, 131131

 

[motef]

Name, Call Centre location, phone number or it didn’t happen.

 

[Oubline]

Isn’t it funny that it is so difficult to book one of these awards that when you ring QF to add some flights to an existing booking and the consultant says “ahhh it looks like your building a OneWorld award, I know all about that and can definitely help you” that you breath such a sigh of relief.

He was happy to stay on the line until it was ticketed, sorted out some issues on the taxes and then waived the 5k points per pax change fee because I had to hold for a while.

I can’t tell you how much I wish I could get this person on the phone! What great service.

 

[exceladdict]

I am very dissatisfied with advice from Qantas that it will take 4-6 weeks to refund two itineraries I have just cancelled.

In one case it's 580k worth of points and around 1K AUD (but priced in Philippines peso).

I can't see any good reason for it to take so long, but all I get told is "that's the way it is".

Something to be aware of if you plan to book spare itineraries to allow for cancelling.

 

[Danger]

I am very dissatisfied with advice from Qantas that it will take 4-6 weeks to refund two itineraries I have just cancelled.

In one case it's 580k worth of points and around 1K AUD (but priced in Philippines peso).

I can't see any good reason for it to take so long, but all I get told is "that's the way it is".

Something to be aware of if you plan to book spare itineraries to allow for cancelling.

I'd be pushing back on that. It really is ridiculous.

 

[DC3]

I am very dissatisfied with advice from Qantas that it will take 4-6 weeks to refund two itineraries I have just cancelled ....

That surprises me. I hope that the agent was talking rubbish. I had an idea that points were credited back into the account within a day or two although not sure where I got that from. I would keep checking, daily.

 

[exceladdict]

I'd be pushing back on that. It really is ridiculous.

That surprises me. I hope that the agent was talking rubbish. I had an idea that points were credited back into the account within a day or two although not sure where I got that from. I would keep checking, daily.

I feel like I've cancelled them online in the past and had instant cancellation, though these are AU POS tickets. I haven't read the Philippines T&C's to see if it has a different refund period specified.

A few days on from the first cancel and no dice so far.

 

[BriarFlyer]

I've had long delays on refunds for itineraries starting o/s; my memory is several weeks but this was more than a year ago so I don't have specifics.

 

[bookworm]

I feel that I'm at the end of my tether. As I write, I am yet again waiting on a call.

I communicated with them early on Sunday via sms and booked all my flights. I kept following up throughout Sunday to remind them that I need the tickets to be issued, as all CX flights would disappear, as I have experienced previously.

By Monday morning, 24 hours later, nothing issued! Contacted them via SMS again as I was busy at work. Given assurances that yes, they are seeing to it & have read my previous chats and are according the matter priority.
Well, guess what? Tickets issued early this morning with no CX flights!!!

What do I do?

 

[motef]

I feel that I'm at the end of my tether. As I write, I am yet again waiting on a call.

I communicated with them early on Sunday via sms and booked all my flights. I kept following up throughout Sunday to remind them that I need the tickets to be issued, as all CX flights would disappear, as I have experienced previously.

By Monday morning, 24 hours later, nothing issued! Contacted them via SMS again as I was busy at work. Given assurances that yes, they are seeing to it & have read my previous chats and are according the matter priority.
Well, guess what? Tickets issued early this morning with no CX flights!!!

What do I do?

If you have copies of the sms chat then your only option is to call and escalate it

 

[bookworm]

If you have copies of the sms chat then your only option is to call and escalate it

Much appreciate your quick response, thank you.
I have called and explained what has happened, they have asked me to book my missing flights online using points or cash , then call them and ask them to link up my itineraries.
I repeatedly mentioned that I ought not to be charged a change fee again, but they would not confirm this
I do have the entire SMS chats saved.

Has anyone has any experience of booking another itinerary and having them linked?

Do I go ahead as requested?

Thank you

 

[vetrade]

You cannot link two itineraries, you can only add to, or change, an existing itinerary. Definitely do not book further flights on a different itinerary. The QF person who told you to do that hasn't got a clue.
Keep calling them back until you get someone who knows the OWA rules.

 

[jeza]

I had a similar situation with CX flights dropping off and the advice from other posters in this thread was that it's QF responsibility to make good.

I actually found different flights that suited me better so added those instead of the flights that disappeared.

It is a horrible feeling when it happens and I hope you get it sorted very soon.

 

[motef]

Much appreciate your quick response, thank you.
I have called and explained what has happened, they have asked me to book my missing flights online using points or cash , then call them and ask them to link up my itineraries.
I repeatedly mentioned that I ought not to be charged a change fee again, but they would not confirm this
I do have the entire SMS chats saved.

Has anyone has any experience of booking another itinerary and having them linked?

Do I go ahead as requested?

Thank you

You cannot book a separate trip and have them linked

 

[serfty]

I am very dissatisfied with advice from Qantas that it will take 4-6 weeks to refund two itineraries I have just cancelled.

In one case it's 580k worth of points and around 1K AUD (but priced in Philippines peso).

I can't see any good reason for it to take so long, but all I get told is "that's the way it is".

Something to be aware of if you plan to book spare itineraries to allow for cancelling.

I'd be pushing back on that. It really is ridiculous.

Qantas publish 14 days irrespective of origin/currency.

Site Maintenance in progress

If more time than that has elapsed than this then it is time to push.

 

[vetrade]

Bookworm, if the dropped CX flights involved a transit in HKG, they might be (i.e. probably are) married segments. Even if QF is showing availability for both sectors CX might cancel them a few hours, or even a day, later. If that is the case then you will have to find an alternative because QF won't accept responsibility for that scenario.

 

[bookworm]

Bookworm, if the dropped CX flights involved a transit in HKG, they might be (i.e. probably are) married segments. Even if QF is showing availability for both sectors CX might cancel them a few hours, or even a day, later. If that is the case then you will have to find an alternative because QF won't accept responsibility for that scenario.

Once again overwhelmed by all the help here and the responses from all.

Yes the CX flights involved transits in Hong Kong. The first flight PER-HKG-NRT-SEA was ticketed in September,so I don’t think that one is a problem.
On Sunday I added on SFO-HKG-PER.

I guess I’ll just call them again and see how it goes.

Thank you all

 

[vetrade]

Agree that the flights ticketed in Sept. shouldn't be the problem. If you haven't used up all your 16 sectors maybe try for SFO - NRT - HKG - PER. The SFO - NRT sector would be with JAL and the NRT - HKG - PER sectors would hopefully be OK as they are just the reverse of your route to SEA.

 

[motef]

My apologies in advance and I have used search but
How many points is the change fee and is it per pax?

 

[Ktan89]

My apologies in advance and I have used search but
How many points is the change fee and is it per pax?

5,000 points per pax