Thanks for advice. Don't really "need" the trip to SIN at the end, but have family there to visit and if the mileage is available no harm trying for a biz flight return.
I believe that they go into a queue for manual processing. HBA & AKL CC have told me bookings that include partner airlines should be ticketed before they take the next call. This is what used to happen before QF outsourced their CCs and I believe still does if you get through to HBA or AKL but I haven't got through to them in over 40 calls the past few months. The operator needs to contact ticketing, this could be a long wait (they used to call but now it could be through an online messenger service, like their support is now). Obviously your booking doesn't include any airlines that cancel their flights if not ticketed within 24 hours. I know QR and CX do and QF, BA & IB don't. Are you comfortable sharing the airlines on your booking so I will know for future reference? If you are able I would keep calling until you get it ticketed. I just HUACA until someone does it.
My flights are with JAL, BA, Finnair, QF. All the easy airlines and popular routes.
So it's looking like Japan may not open up in time for the Suzuka GP in early October. I'm starting to think about contingencies, and came up with the following... am I mad for even considering it?
I'm amazed they allowed you to add a Y flight. I had 6 agents claim that all flights have to be the same class despite the rule that says otherwise, they refused to even try, they just said it can't be done and won't ticket etc. I know I'm not the only one who has had that problem. In the end I ended up getting an AS flight SFO to LAX in F as an involuntary change, when QF cancelled my SFO to SYD flight. As a matter of interest AS flights that QF have as F show on BA as J. The QF search even shows as F but has "your flight will be in J" yet they charge F points.
Whilst on hold over the past few years I've been in zoom meetings, online training, done a gym workout, watched tv and even did a booty call, luckily on that call they didn't get through to me until I was back in the car.
Re: saving money, the proportion of calls regarding complex award itineraries (OWA) is surely rather small. Wouldn't most calls be about refunds or cancellations/delays - rebooking PAX from these flights should be fairly simple (even for poorly trained agents?). Managing refund calls is easy as it's just fobbing off the caller by telling them they are in the queue.
To and from Aus QR only allow married segments to transit at DOH, the other option is to make DOH a stopover.
100%
QF should allow people with complex award itineraries to be transferred to HBA and AKL. Up until a few years ago I used to ask the OS call centres to transfer me to the premium call centre and they would. No they either say they can't or when the do the call drops out, so I've given up. I don't think you can under estimate how bad the OS call centres are. They don't know the basics, they mustn't have procedures to follow, and some lie just to get you off the phone. They are supposed to put a note on the booking after every call. I had 15 calls in a row and not one note, despite some telling me they had put a note as I had asked them too. It's not only people with OWA having problems either people with paid tickets are getting the same poor service and told to cancel their whole booking because one leg has been cancelled while others get offered alernatives.
Email to QFFF.
