Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Rach1616]

Seeking advice on ticketing for OWA already booked if anyone is able to help.
Received email from Qantas advising changed landing time for a Finnair Flight (pushed back 15 mins from 1.45pm to 2pm, take off time remains the same). Accepted change via link in email from Qantas but no new e-ticket arrived. New landing time is listed in CMT with matching e-ticket number for all flights but the number remained the same as prior to this change.
Called Qantas twice after new e-ticket did not arrive after 24 hours. Both times told the new flights are ticketed and everything is fine. Both staff emailed me the text version of the itinerary with e-ticket numbers and correct flight times and said the new e ticket has been issued and will arrive at some point.
Finnair also emailed me re the change so I accepted via their link as well and they immediately issued e-tickets listing the same e-ticket numbers and the correct flight landing time.
When I log in to Qantas and email myself the itinerary it lists the same e-ticket numbers (as these have not changed) but the old flight landing time.
My questions is - do I need to worry or is it possible for a flight landing time to be adjusted and the same e-ticket number remain valid/current?
Thanks for your time.

 

[cjd600]

Seeking advice on ticketing for OWA already booked if anyone is able to help.
Received email from Qantas advising changed landing time for a Finnair Flight (pushed back 15 mins from 1.45pm to 2pm, take off time remains the same). Accepted change via link in email from Qantas but no new e-ticket arrived. New landing time is listed in CMT with matching e-ticket number for all flights but the number remained the same as prior to this change.
Called Qantas twice after new e-ticket did not arrive after 24 hours. Both times told the new flights are ticketed and everything is fine. Both staff emailed me the text version of the itinerary with e-ticket numbers and correct flight times and said the new e ticket has been issued and will arrive at some point.
Finnair also emailed me re the change so I accepted via their link as well and they immediately issued e-tickets listing the same e-ticket numbers and the correct flight landing time.
When I log in to Qantas and email myself the itinerary it lists the same e-ticket numbers (as these have not changed) but the old flight landing time.
My questions is - do I need to worry or is it possible for a flight landing time to be adjusted and the same e-ticket number remain valid/current?
Thanks for your time.

How long has this taken?

I have had the same with a Finnair 5min arrival change.
Qantas email advising of change received 11pm 17 Jan
Accepted change QF 9am 18 Jan
Also accepted change Finnair 10am 18 Jan
Received AY e-ticket immediately (no change to 081 e-ticket number)
Received QF e-ticket 2pm 20 Jan (new e-ticket 081 number from previous)

 

[Youfah Mizzum]

A few posts ago I mentioned about a trip SYD - TLV - LHR - SYD.
So it's all booked! Late Sept thru to mid Oct.

Each leg is a different booking because I just couldn't get the *&!@%$! QF multi-city tool to work. Every time it just chucked a wobbly and displayed an error.
Never mind - I just booked each leg as a separate booking directly with the relevant airline
SYD - TLV on EK
TLV - LHR on QF (QFF reward redemption, flying on BA metal so a codeshare)
LHR - SYD ON BA.

All flights in PE.
Question. The final flight from London to Sydney has a couple of hours layover in Changi.
The SIN - SYD leg is a code share with QF, so we're jumping on QF82 in a A330 which doesn't have PE seating, just J and Y. They've lumped us into Y.
What would be the chances of an upg to J?
How would I go about it? 2 pax.

 

[Mr H]

A few posts ago I mentioned about a trip SYD - TLV - LHR - SYD.
So it's all booked! Late Sept thru to mid Oct.

Each leg is a different booking because I just couldn't get the *&!@%$! QF multi-city tool to work. Every time it just chucked a wobbly and displayed an error.
Never mind - I just booked each leg as a separate booking directly with the relevant airline
SYD - TLV on EK
TLV - LHR on QF (QFF reward redemption, flying on BA metal so a codeshare)
LHR - SYD ON BA.

All flights in PE.
Question. The final flight from London to Sydney has a couple of hours layover in Changi.
The SIN - SYD leg is a code share with QF, so we're jumping on QF82 in a A330 which doesn't have PE seating, just J and Y. They've lumped us into Y.
What would be the chances of an upg to J?
How would I go about it? 2 pax.

You are posting in the wrong thread, your booking is not a OWA. You have no chance of an upgrade from Y to J on a BA ticket on a QF flight unless you pay for it. Sometimes you can ask the check in agent for paid upgrades but QF are likely to have already made them available to their own pax.

 

[Warragul]

Seeking advice on ticketing for OWA already booked if anyone is able to help.
Received email from Qantas advising changed landing time for a Finnair Flight (pushed back 15 mins from 1.45pm to 2pm, take off time remains the same). Accepted change via link in email from Qantas but no new e-ticket arrived. New landing time is listed in CMT with matching e-ticket number for all flights but the number remained the same as prior to this change.
Called Qantas twice after new e-ticket did not arrive after 24 hours. Both times told the new flights are ticketed and everything is fine. Both staff emailed me the text version of the itinerary with e-ticket numbers and correct flight times and said the new e ticket has been issued and will arrive at some point.
Finnair also emailed me re the change so I accepted via their link as well and they immediately issued e-tickets listing the same e-ticket numbers and the correct flight landing time.
When I log in to Qantas and email myself the itinerary it lists the same e-ticket numbers (as these have not changed) but the old flight landing time.
My questions is - do I need to worry or is it possible for a flight landing time to be adjusted and the same e-ticket number remain valid/current?
Thanks for your time.

I suggest that a ticket re-issue wouldn't be necessary for this scenario. Most likely a ticket revalidation as no price or flight number changes. I've had a few similar changes to my itinerary and the tickets were not re-issued. The link to confirm in the QF email never works for me, so I end up call them up anyway.

Once issued, the "coupons" (think of the old paper tickets) of a ticket are effectively currency to carriers. They represent monetary or points value. So they need to be traded in for a newly issued new ticket/coupons that match the new itinerary and pricing. To me this is not an itinerary change - no price/routing or number of flights have changed. Thats my understanding not confirmed knowledge though.

 

[Captain Halliday]

Can anyone point me to the relevant QF term/s that limits this award to 16 sectors please? I've seen it discussed in this thread, but can't locate it in the terms.

I'm specifically looking for wording to confirm it applies to flight sectors and therefore excludes surface sectors. I'm aware the miles will still count.

In my case I'm planning to end the award in a different city to my point of origin. I know miles back to origin will be counted, but want to know if it will be counted as a sector.

Also, the AFF article linked in post #1 of the thread indicates that QF will only allow two surface sectors? Has anyone seen this as a published rule? If so, can you point me to it please?

TIA

 

[Roundtheworld123]

Hi there. I am half way through booking my tickets for a 132k OWA. I booked outgoing to Asia and Europe for Dec 2023 and plan in Feb to book the rest to keep going to US/CAN/JAP to return in Jan 2024.
One query I had was info I read on this site:

How to fly around the world in Business Class with Qantas Points

It's not easy, but those who persevere can enjoy one of the best uses of points.

www.pointhacks.com.au

Specifically it says:
In some of the other rules to note:

• The whole itinerary will be priced based on the highest cabin in the whole itinerary. So if you have 14 Business Class flights and one connection in First Class, your whole booking will reprice to the higher First Class rate. Don’t do it!

I plan to book all economy to get the 132k each flight plus taxes,etc. I have had though to book one flight segment as premium economy as there no other economy flights left.

My question is:

If the above websites ‘rules’ is true, Does this mean that now all other economy flights I book will have premium economy taxes, etc to pay at the higher cost?

It also says that:

Here are the caps for the oneworld reward. If you meet all the rules, then this is the most you’ll have to pay:

• Economy: 132,400 Qantas Points per person (+ taxes)
• Premium Economy: 249,600 Qantas Points per person (+ taxes)
• Business: 318,000 Qantas Points per person (+ taxes)
• First: 455,000 Qantas Points per person (+ taxes)

So if I have one segment premium economy will that mean that I will have to pay 249,000 per person even though all other flights we will be economy or is (if this is true) just the extra taxes,etc?

Any advice on this will be really helpful. Thanks so much.

 

[There'sOnlyOneJimmy]

Can anyone point me to the relevant QF term/s that limits this award to 16 sectors please? I've seen it discussed in this thread, but can't locate it in the terms.

I'm specifically looking for wording to confirm it applies to flight sectors and therefore excludes surface sectors. I'm aware the miles will still count.

In my case I'm planning to end the award in a different city to my point of origin. I know miles back to origin will be counted, but want to know if it will be counted as a sector.

Also, the AFF article linked in post #1 of the thread indicates that QF will only allow two surface sectors? Has anyone seen this as a published rule? If so, can you point me to it please?

TIA

Here you go.
Not the wording that you’re looking for unfortunately…

13.2.4 A Reward Flight Itinerary must contain no more than 16 Segments (including any Surface Segments).

 

[There'sOnlyOneJimmy]

Hi there. I am half way through booking my tickets for a 132k OWA. I booked outgoing to Asia and Europe for Dec 2023 and plan in Feb to book the rest to keep going to US/CAN/JAP to return in Jan 2024.
One query I had was info I read on this site:

How to fly around the world in Business Class with Qantas Points

It's not easy, but those who persevere can enjoy one of the best uses of points.

www.pointhacks.com.au

Specifically it says:
In some of the other rules to note:

• The whole itinerary will be priced based on the highest cabin in the whole itinerary. So if you have 14 Business Class flights and one connection in First Class, your whole booking will reprice to the higher First Class rate. Don’t do it!

I plan to book all economy to get the 132k each flight plus taxes,etc. I have had though to book one flight segment as premium economy as there no other economy flights left.

My question is:

If the above websites ‘rules’ is true, Does this mean that now all other economy flights I book will have premium economy taxes, etc to pay at the higher cost?

It also says that:

Here are the caps for the oneworld reward. If you meet all the rules, then this is the most you’ll have to pay:

• Economy: 132,400 Qantas Points per person (+ taxes)
• Premium Economy: 249,600 Qantas Points per person (+ taxes)
• Business: 318,000 Qantas Points per person (+ taxes)
• First: 455,000 Qantas Points per person (+ taxes)

So if I have one segment premium economy will that mean that I will have to pay 249,000 per person even though all other flights we will be economy or is (if this is true) just the extra taxes,etc?

Any advice on this will be really helpful. Thanks so much.

Here’s the rule that applies to your situation…

14.5.6 Where mixed-class travel is booked in a oneworld Classic Flight Reward, the whole Itinerary will be calculated using the Qantas Points level for the highest class booked.

Here’s a link to the whole book of rules:

Frequent Flyer Terms and Conditions | Qantas

These Terms and Conditions form the basis of Qantas Frequent Flyer, to protect both Members and the Qantas Group.

www.qantas.com

The rules governing award flights begin at clause 13.

 

[Captain Halliday]

Here you go.
Not the wording that you’re looking for unfortunately…

13.2.4 A Reward Flight Itinerary must contain no more than 16 Segments (including any Surface Segments).

Thanks @There'sOnlyOneJimmy . Appreciate the assistance.

 

[Mr H]

Thanks @There'sOnlyOneJimmy . Appreciate the assistance.

Plus I have been told, but never seen it verified in writing, that if you finish at a different airport to your start that although the mileage to the origin will be counted, it does not count as a sector and does not count as a stop.

 

[Rach1616]

How long has this taken?

I have had the same with a Finnair 5min arrival change.
Qantas email advising of change received 11pm 17 Jan
Accepted change QF 9am 18 Jan
Also accepted change Finnair 10am 18 Jan
Received AY e-ticket immediately (no change to 081 e-ticket number)
Received QF e-ticket 2pm 20 Jan (new e-ticket 081 number from previous)

It has been 5 days since all this happened @cjd600. Still no new e ticket number from Qantas but all flights listed in CMT with correct timings and old e ticket number. Flights are all still listed in CMT including MH flights so if they haven't dropped off after 5 days I'm hoping this means I'm ticketed and all is okay (but still checking all flights are still there each day). Thanks for your response.

 

[PointsTraveller!]

Have just booked another leg of my trip from LAX - KIX with JL.

It hasn't been ticketed yet and I'm thinking the reason is that she hasn't charged enough taxes. I was charged $44 aud each whereas online it shows it should be around $520 aud per person.

Thoughts on whether this is correct and if should I call now or wait 24 hours?

 

[flapper]

Have just booked another leg of my trip from LAX - KIX with JL.

It hasn't been ticketed yet and I'm thinking the reason is that she hasn't charged enough taxes. I was charged $44 aud each whereas online it shows it should be around $520 aud per person.

Thoughts on whether this is correct and if should I call now or wait 24 hours?

Definitely call now. I've been quoted incorrect taxes a number of times. Remember some airlines will delete flights from your booking if not reticketed in time. This can be a nightmare to get reinstated.

 

[Mr H]

Hi All. Just realised from advice I got today that this response a couple of weeks ago from @Mr H wasn’t 100% correct advice for my question no 2:

Q- Wanted to see if I book any one of the flights at a higher class, does that mean that I would get charged those taxes/fees of premium economy the whole way around even if I book the rest Economy?

Answer was - 2. I think taxes and fees are usually charged per flight so a single higher class flight would not affect the taxes and fees of other flights - but there may be exceptions for married sectors and routes out of the UK where APD is charged based on class of travel

Bummer as based on this advice I have now booked half my flight and will now have to go back and try and find another flight. But likely not much left in December out of Perth now.

Your question was about taxes and fees, not points. I am happy to be shown that I was incorrect, but I suspect my answer was correct. As Jimmy pointed out to you, the published rules are unambiguous on the points required for a booking and I assumed you would have read the published rules which was why you were not asking about them. I would also point out, respectfully, that you insisted I answer all your points when you were not satisfied with a previous reply I had given.

I am sorry if you feel misled and have suffered as a consequence. But the learning point, surely, is to be clear about what question you are asking.

 

[Mr H]

All care, no responsibility.
I am new to this which I stated and you could see it was my second post. So yeah maybe I didn’t have any idea about the specific right question I was supposed to ask. Reading between the lines though I was asking if there were any impacts to booking different classes.
There clearly are and it’s truly stuffed my holiday now.
Just be careful when you are coming across as an expert when you may not be. If you are going to state something then see the No of posts the user has done, think of the context, quote the terms like @There'sOnlyOneJimmy rightly did as there are consequences.
Your response stating that you were correct shows your perspective but people don’t come here to get a computer yes/no response. They come here to get a human’s perspective with context of flying a lot to help others through the pitfalls.

And you were wrong to make a pretty major assumption - “ I assumed you would have read the published rules which was why you were not asking about them.” There’s lots of rules. I was looking for seasoned experts that guide you through this journey. And for the most part I have received this and am thankful to this community.

A point to note is that this info is not in the mega guide this site provides anywhere. I read it enough times. I had to go to the other website I linked in this thread to find it.

I am not trying to have a go here. Just a little bit of acknowledgment and humility wouldn’t hurt after my many years dreaming of going on this trip seems to now be dashed as I won’t have enough points to do the trip on premium economy for me and my family, I only had enough for economy.
Just had another search… The only option now may be to ring the dreaded helpline, change all my flights and try and find something that goes from Perth to Melbourne to BKK, but all that’s left is via Tokyo which is a 30+ hours.

Admittedly this post of yours was the next day, but you do say yourself that you had read the Mega Guide.

Hi there. I read the "How to fly around the world mega guide" which is a great resource.

You say that the information about the points is not in the Mega Guide. It is:


I would suggest that if one of us needs to take responsibility and show humility, it is not me.

 

[Kangol]

Hi All. Just realised from advice I got today that this response a couple of weeks ago from @Mr H wasn’t 100% correct advice for my question no 2:

Q- Wanted to see if I book any one of the flights at a higher class, does that mean that I would get charged those taxes/fees of premium economy the whole way around even if I book the rest Economy?

Answer was - 2. I think taxes and fees are usually charged per flight so a single higher class flight would not affect the taxes and fees of other flights - but there may be exceptions for married sectors and routes out of the UK where APD is charged based on class of travel

*** Please note***
If you book a higher class like premium economy rather than all economy it charges the whole flight segments at the higher class which will stuff the total amt for economy being charged at Premium Economy. Meaning instead of a 132,000 trip it will cost at least 249,000 which is premium economy.

Bummer as based on this advice I have now booked half my flight and will now have to go back and try and find another flight. But likely not much left in December out of Perth now.

For newbies like me do your research and don’t rely on one persons advice on this chat.
. @Mr H this isn’t intended to shame you at all as I am sure you were trying to give the best advice you knew at the time as a volunteer poster. It’s more so for newbies reading this to be aware and read up and make your own call.

@There'sOnlyOneJimmy thanks for the advice above. Not the news I wanted but sounds correct as you have quoted the terms.

Here’s the rule that applies to your situation…

14.5.6 Where mixed-class travel is booked in a oneworld Classic Flight Reward, the whole Itinerary will be calculated using the Qantas Points level for the highest class booked.

Here’s a link to the whole book of rules:

Frequent Flyer Terms and Conditions | Qantas​

These Terms and Conditions form the basis of Qantas Frequent Flyer, to protect both Members and the Qantas Group.
www.qantas.com

The rules governing award flights begin at clause 13.

Taxes and fees are paid in cash. They relate to charges for things like passenger movement through airports and airline surcharges (eg fuel).
For example, in many (if not all) cases, the fee that a passenger pays for entering an airport and going through customs/security is fixed for that airport and is the same regardless of your cabin class.
This is a good website if you want to see the breakdown (revenue fares, but you get a good idea).

https://matrix.itasoftware.com/search

Points are for a completely different part of the ticket and are paid in points. They relate to the "base fare" component of the ticket and the title of this thread correctly states how many points are required for the respective classes.

This is for any new posters who may not be aware of the language and meaning of these terms (underlined).

FWIW the answer provided for the question as asked, was 100% correct advice.

 

[djkelly69]

Not wanting to pile on a newbie, but to be fair to Mr H, when you asked about taxes and fees I also thought that is exactly what you meant.

Unfortunately it is pretty well known here that any flight in a higher class will result in the amount for that class of OWA being charged, so I can't see anyone really thinking you were actually asking about the point impact of that change.

 

[Roundtheworld123]

Not wanting to pile on a newbie, but to be fair to Mr H, when you asked about taxes and fees I also thought that is exactly what you meant.

Unfortunately it is pretty well known here that any flight in a higher class will result in the amount for that class of OWA being charged, so I can't see anyone really thinking you were actually asking about the point impact of that change.

Yep my bad all. I got a word wrong on my second post. I should have said points or taxes. Instead is just said taxes.

Good lesson. Massive impact.

 

[algae]

Good lesson. Massive impact.

I'm confused, if you booked online it would have shown you the total point and fee cost.
If you made a change on the phone the operator would have told you the new point and fee cost prior to payment.

Were you not made aware of the change in cost for the PE flight?