Oneworld Classic Flight Reward Discussion - The Definitive Thread

[gfraser]

I have called 3 times today to have a UL flight reinstated and each occasion it has dropped off after 1 hour.
I have also emailed the new reward ticket escalation address, so we,ll see if they are fair dinkum.

 

[SimonR32]

I have called 3 times today to have a UL flight reinstated and each occasion it has dropped off after 1 hour.
I have also emailed the new reward ticket escalation address, so we,ll see if they are fair dinkum.

Very keen to hear your feedback, surely you're one of the first people who have emailed so should hopefully get a timely and positive response

 

[Kangol]

That's right - my 318k capped multi city reward booking has 1 leg in Economy and 2 in Premium Economy. All the rest are in business.

My partner has exactly the same flights, but just all her seats are business (so essentially I lose out because not all mine are in business but yet I've paid the same amount of points, but less tax - which I'd be willing to make up for should I find business seats).

Considering it was capped at 318k after picking the 5th leg and I've met all the conditions of the OWA - if I was able to find a free business seat on the PE legs (I'm not too fussed about the Economy leg as that's only 2 hrs) and call up to change to business - I 'should' only be charged the 5k points change fee + taxes, and not the 55.8k points + taxes that was quoted to me?

Yes, you should be charged 5k + taxes.
The 55.8k is wrong. There is nothing in the T&C document to support that.

 

[PointsTraveller!]

Anyone aware if you can change a OWA that hasn’t been ticketed?

Added a flight today in economy today due to the first agent telling me they can’t add flights to my existing PNR. By the time I called back the business class seat was gone. Want to try and remove the economy and add business when it becomes available tomorrow.

Did the ring around to try get it ticketed today, 8 calls later been told it’s on the ticketing list.

 

[Kangol]

Anyone aware if you can change a OWA that hasn’t been ticketed?

Added a flight today in economy today due to the first agent telling me they can’t add flights to my existing PNR. By the time I called back the business class seat was gone. Want to try and remove the economy and add business when it becomes available tomorrow.

Did the ring around to try get it ticketed today, 8 calls later been told it’s on the ticketing list.

Yes, you can change as many times as you like. The 5k change fee is for every time it's reticketed.

 

[Captain Halliday]

Prolly a silly question, but is there any way to see the taxes and fees for an award booking? I have had money taken for my OWA on at least four occasions and I no longer have confidence that they have got them right. The QF documentation e-ticket makes no mention of taxes and fees. and when I look at the e-ticket generated by the MH website it shows payment as zero dollars which is obviously incorrect.

Yes. You can use a search tool like ITA Matrix.

However, that will display taxes and fuel etc as of today. It would give you a rough idea.

I'm not aware of a way to obtain those details for an existing other than phoning QF.

 

[Captain Halliday]

I'm looking at flights NRT-KUL in J.

Thoughts on JL on a 767 vs MH on 359 - both currently available?

Edit: As part of a OWA, just so no one things I'm going OT.

 

[CaptainCurtis]

Anyone heard of this before? AY991 showing available online, but multiple agents saying they can't add it to my OWA as it's only available for new bookings.

 

[Warragul]

Yes, that's been said to me a few times. I don't know if it is accurate or not though. One time an alternate route was found on the same day and the others seats were available to be added to an existing itinerary a few days later. So I don't know if the justification is correct as I managed to get the desired outcome eventually.
In these instances I was looking in the hours after the flights became visible in the booking engine (ie nearly 12 months out).

 

[CaptainCurtis]

Yes, that's been said to me a few times. I don't know if it is accurate or not though. One time an alternate route was found on the same day and the others seats were available to be added to an existing itinerary few days later. So I don't know if the justification is correct as I managed to get the desired outcome eventually.
In these instances I was looking in the hours after the flights became visible in the booking engine (ie nearly 12 months out).

Only 8 months out in my case. I've kicked off sending multiple emails to the executive team again - this simply isn't good enough. Maybe I'm too naive for thinking anything would change.

 

[Captain Halliday]

Anyone heard of this before? AY991 showing available online, but multiple agents saying they can't add it to my OWA as it's only available for new bookings. View attachment 315433
View attachment 315434

Yes. With both AY and JL - today and in the past.

In some cases it’s phantom availability.

But sometimes with JL it’s been system related.

In one instance with JL a HBA agent couldn’t see availability that was showing online and via EF (when it covered JL). The agent “went in via a different screen” and was able to add the flights in that way.

HUACA.

 

[cjd600]

Anyone heard of this before? AY991 showing available online, but multiple agents saying they can't add it to my OWA as it's only available for new bookings.

Yep, plenty.
AY, JL, IB

 

[CaptainCurtis]

Yes. With both AY and JL - today and in the past.

In some cases it’s phantom availability.

But sometimes with JL it’s been system related.

In one instance with JL a HBA agent couldn’t see availability that was showing online and via EF (when it covered JL). The agent “went in via a different screen” and was able to add the flights in that way.

HUACA.

Yep, plenty.
AY, JL, IB

I had a call from a NZ agent this evening, and he said it's something to do with AY "revenue control". The seats are definitely available (more than 5), but only for new bookings. Seems odd that if I were happy to cancel and re-book, I could secure the seat...

 

[cjd600]

I had a call from a NZ agent this evening, and he said it's something to do with AY "revenue control". The seats are definitely available (more than 5), but only for new bookings. Seems odd that if I were happy to cancel and re-book, I could secure the seat...

Yes, odd. And frustrating after you think you've located a suitable/great flight to add.....to be stymied by computer says no

 

[Phoenix-1]

JL changed my HEL-HND flight (updated to reflect avoiding Russian airspace it seems) and I received an email to accept the change in MMB, which I accepted. CMT shows the new flight with e-ticket number (unchanged from the previous one) but Qantas has not issued a new e-ticket. Is the consensus that this is OK? Or do I need Qantas to issue a new e-ticket.

 

[algae]

JL changed my HEL-HND flight (updated to reflect avoiding Russian airspace it seems) and I received an email to accept the change in MMB, which I accepted. CMT shows the new flight with e-ticket number (unchanged from the previous one) but Qantas has not issued a new e-ticket. Is the consensus that this is OK? Or do I need Qantas to issue a new e-ticket.

How much of a change was there to the departure time? If under an hour general understanding is it doesn't necessarily need to be reticketed. That being said I've had changed of 20mins and had it reticketed.

I currently have a similar situation here with an AY flight.
Departure time changed by 1h 10min (Tokyo to Helsinki).
Accepted change.
New time reflects on RJ, AY and CMT. New time reflects on Qantas website but not the e-ticket receipt from Qantas.
Original E-ticket number is present on all websites and CMT, but is the original E-ticket number prior to the change.
Not sure if this is an issue either...

 

[Phoenix-1]

Original departure was 17:25 and now it's 16:40. Flight time is now 5 hours longer too. Qantas told you it's not required when you called?

 

[Jacques Vert]

Yep, plenty.
AY, JL, IB

And QR

 

[Warragul]

JL changed my HEL-HND flight (updated to reflect avoiding Russian airspace it seems) and I received an email to accept the change in MMB, which I accepted. CMT shows the new flight with e-ticket number (unchanged from the previous one) but Qantas has not issued a new e-ticket. Is the consensus that this is OK? Or do I need Qantas to issue a new e-ticket.

Change of arrival time usually requires ticket revalidation not reissue. Had a similar experience about a month ago with a JAL flight from FRA-NRT. No new ticket and everything is still in place. What is the reservation status of the booking on the JAL website? If a new ticket is pending, it probably won't say ticketed.

 

[levelnine]

JL changed my HEL-HND flight (updated to reflect avoiding Russian airspace it seems) and I received an email to accept the change in MMB, which I accepted. CMT shows the new flight with e-ticket number (unchanged from the previous one) but Qantas has not issued a new e-ticket. Is the consensus that this is OK? Or do I need Qantas to issue a new e-ticket.

Same thing happened to me with a LHR-HND flight. Fairly satisfied everything is okay given the ticket numbers are still in place everywhere I've checked (CMT, RJ, etc).

Has reduced my connection time to a domestic JAL flight to 1h55m though. Not ideal, but still meets MCT and there's plenty of other flights I can be put on if I miss the connection.