Lately I’ve used Twitter to request changes. It’s quite apparent that he team handling these messages are very experienced and likely locally based as they’ve managed to achieve all the changes I’ve requested without much trouble.
Having said that it’s usually several hours between sending a message and getting a response and the response will often be from a different person. (The agents append each response with their initials)
Getting my changes made and ticketed took almost 3 days.
Having said that it’s usually several hours between sending a message and getting a response and the response will often be from a different person. (The agents append each response with their initials)
Getting my changes made and ticketed took almost 3 days.