elanshin
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It's not necesarily a system error rather its more likely "it's complicated" which many agents would treat as "it can't be done" as that's typically the easier out for them.Will keep trying I guess if it's just an agent issue, but after 4 separate ones it seems more like a system error. Guess there is nothing else to be done.
I did look for commercial fares and have set a google flight tracker for it, fares seem closer to $700 on J though.
I was hoping by booking the separate reward fare I might be able to escalate and get it resolved/refunded. However, I guess that might be wishful thinking given it's on JAL and not QF. The other perk is if the main itin falls through with departure changes, etc and we need to drop the trip - dropping this additional award won't hurt as much as paid fares.
Not sure about your circumstances, but personally I'd be ok with a 2.5h flight in Y as well which would drop the cost to very low for NRT > ICN. Just make sure you don't accidentally end up at GMP instead.
I just happened to rdmly look around on Zipair and saw they're pretty cheap at $300 per pax. Even OZ is only $500-600 or so per PAX. for J. Zipair is JL's newish Value carrier and has a legit lieflat seat (Same one as KLM I beleive - just without IFE) flying on JL's older b788. I guess it depends on when your actually flying and if it's a peak season.