I think it is correct that they don't pass on tax changes when it is an involuntary change, however it seems unclear whether the previous change was accepted or not - if yes, this is a 'voluntary' change, so would assume taxes payable.
If you have QF Gold+ status, use the AA/JL combo lounge. it's pretty good actually because it serves JL also. Upstairs in the main terminal area.I'm currently on my one world journey and I have a business class flight from Honolulu to LA with Alaska Airlines in a few days. Alaskan don't seem to have a lounge at Honolulu. Just wondering if I will get access to Qantas or another one world partner lounge? It appears to be a codeshare flight with Qantas.
If you have Gold+ status, use the AA/JL combo lounge. it's pretty good actually because it serves JL also. Upstairs in the main terminal area.
QF is only open in the morning for the QF departure (which may or may not suit your AS flight)
If you don't have QF status, you could be out of luck.
Doesn't J class on OW open up almost every OW J lounge regardless of status? I thought that was a common consistent across OW. Outside of a couple of very specific J discount tickets.I'm currently on my one world journey and I have a business class flight from Honolulu to LA with Alaska Airlines in a few days. Alaskan don't seem to have a lounge at Honolulu. Just wondering if I will get access to Qantas or another one world partner lounge? It appears to be a codeshare flight with Qantas.
If you have Gold+ status, use the AA/JL combo lounge. it's pretty good actually because it serves JL also. Upstairs in the main terminal area.
QF is only open in the morning for the QF departure (which may or may not suit your AS flight)
If you don't have QF status, you could be out of luck as domestic AS flights in "First" won't get you onto the lounge based on CoS.
Not for domestic US flights on AA and AS. Used to be AS allowed their F pax into their lounge, but this changed iirc.Doesn't J class on OW open up almost every OW J lounge regardless of status? I thought that was a common consistent across OW. Outside of a couple of very specific J discount tickets.
Ah right completely forgot HNL is US domestic.Not for domestic US flights on AA and AS. Used to be AS allowed their F pax into their lounge, but this changed iirc.
If connecting to an onward international flight then yes, but pure domestic one needs non AA or AS OW status to use the lpunge.
(Would not apply to accessing the QF lounge @ HNL, but that has very limited hours)
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I would've taken this to mean any OW J class.
A bit OT, but would you care to share what country you usually consider the state of HI is part of?… I also always forget Hawaii is in the US...
Pacific island not part of US. Then esta, US security checks etc hit and you're reminded it is US.A bit OT, but would you care to share what country you usually consider the state of HI is part of?
Not sure where you got the impression that I am being legalistic and demanding my rights. So far I have only asked to change my flight to British Airways Business. I have received four responses so far:
Agent 1: Sorry, we can only rebook you on Finnair Business (or other airlines Economy).
Agent 2: Confirmed BA availability, could not add flight manually, promised call back after clarification with team internally - never called back.
Agent 3: Confirmed he can change my flight to BA business class and it will be ticketed. I asked to confirm exact flight numbers. He could not tell me the flight numbers and then said that I need to contact American Airlines as they cancelled the flight (Note: It was a finnair cancelled flight).
Agent 4: Confirmed BA availability, confirmed new flight numbers, confirmed there are no new taxes/fees, and I can see new flights in my booking... she said ticketing will take 24 to 48 hours.
I guess I will see what happens.
Welcome to the unfortunate world of not being able to (most of the time) get consultants who really should know and be able to help with this stuff.
One shouldn't need to have status to be able to get a consultant who can :
#1 - See the reward seats you can see online (and then depending on this),
#2 - Change seats / flights for reward bookings, irrespective of whether it is part of a OWA or not.
It's ridiculous that only Hobart and Auckland "co-incidentally" have full awards visibility and availability including what's shown online. I had a well documented business OWA experience last year in which I called Qantas well over one hundred (yes, 100+) times to get some simple changes done.
ie. Initial booking - only JQ economy was available so I booked it to ensure I had a flight home. Then kept checking the Qantas website almost daily to see if there were any newly released award seats. Found a QF business one - great! So I call up and attempt to change it, only to be told any of the below BS responses:
- The award seats showing online are for new bookings only and can't be added to your existing booking (The most common response)
- There are no award seats available on the day you're requesting for (even despite me looking at the very award seat I want on my computer / phone during the call!)
- We only have revenue / commercial fares available for the flight number you're looking at
- You are not allowed to change, only cancel altogether for a refund minus a cancellation fee
Sometimes it took 15+ calls just to get a change done, and sometimes I had no luck at all so I gave up for that day.
Then a few days / weeks / months later when new seats show up, I try again and again most of the time without much luck. Incredibly frustrating.
I know it's hard to get a OWA itinerary (even a 132.4k economy one) at the best of times, but you just have to try to do what you can online yourself, without having to call up to get changes done.
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Might highlight the difference between call centres, I got a notification from seats.aero that there was JL business class availability on a flight I already had a premium economy ticket on. I called and asked if I could be upgraded, they could seemingly see the seat okay but couldn't do the upgrade due to a segment issue (the whole flight is Singapore->Narita->San Francisco). Told me they would email JL and hope for the best but not guarantees.My experience a couple of weeks ago was agents (in CPT and Fiji) not being able to see some JL seats that showed on the QF website. They told me they had checked multiple ways and it was phantom availability - which I am prepared to believe as there were many desirable JL seats available across multiple routes when all other airliners were not available. I did identify a plan B and the first agent I asked (based in Fiji) managed to get new sectors added with no fuss, paid straight away and ticketed in just over 24 hours (after a follow up phone call). My CX and MH sectors survived the experience.
While I believe @MelbFlyer has had some bad experiences, they are not representative of my own experiences.
Did have high hopes because didn't hear back for about 2 weeks but then a new ticket with the upgrade showed up in my email.
Have to say my experience with the call centres has been really very good since booking x2 OWA in business. Most of the time get Hobart but if not they always pick up in < 5 min. I am only bronze FF but I guess the tickets mean we get placed in a priority queue? Is this other people's experience?
Sure, I'm not a frequent flyer (only a Bronze as well, and don't even fly frequently enough to get to Silver!) but at the end of the day I'm still a paying customer and really shouldn't have to call up that many times to just get simple changes done.
As I have said before, I don't doubt your experience but it doesn't match mine. Just this morning I called to make a change to a reward booking and it was done with no drama. The accent suggested the Cape Town call centre.
There will be winners, but there are also losersAs I have said before, I don't doubt your experience but it doesn't match mine …