Oneworld Classic Flight Reward Discussion - The Definitive Thread

[DC3]

I actually managed to get it reticketed on the same phone call. Have to give kudos to the agent (most likely not HBA) though, who noticed: "This is Cathay, so we have to get it re-ticketed right away." That was then my cue to say "I will stay on the line... Since it's Monday the reticketing office should be open."

You were very fortunate. I’ve had the call terminated, with “It will be sent to Ticketing”. Then having to try and escalate the next day when no e-ticket has been received.

 

[elanshin]

You were very fortunate. I’ve had the call terminated, with “It will be sent to Ticketing”. Then having to try and escalate the next day when no e-ticket has been received.

Not necessarily. There's definitely better responses now and understanding compared to 12months ago when i was doing my last OWA.

This time around when i said, everything is ok with the tickets and route, i just need ir reticketed immediately, the response was "ok understood, ill call our ticketing department but it might take a bit so I'll put you on hold" and checks in every 15mins.

Last time it was more waved off.

 

[DC3]

Not necessarily. There's definitely better responses now and understanding compared to 12months ago when i was doing my last OWA.

I’m happy for you in receiving good service.

However, when I talked to a Call Centre (Manila) in late October this year, a simple one-segment change resulted in him cancelling the whole itinerary of about 9-10 flights for my OWA. I only discovered the disaster when I checked MMB over the next day and I noticed that the bookings no longer appeared.

Can you imagine how I must have felt after having cobbled together a good itinerary over some months just to end up with this result. I had also booked accommodation and car rentals based on the confirmed flights.

Fortunately for me, the QF Escalations Team did a great job and managed to have the QF, JL and AA flights re-instated within about 48 hours, or so.

I guess that this is why I say that we are fortunate when ticketing goes as we hope it will.

 

[CaptainCurtis]

This time around when i said, everything is ok with the tickets and route, i just need ir reticketed immediately, the response was "ok understood, ill call our ticketing department but it might take a bit so I'll put you on hold" and checks in every 15mins.

Reticketing should be standard operating procedure, not something a customer should need to ask for.

 

[DC3]

Reticketing should be standard operating procedure, not something a customer should need to ask for.

And to be done properly, without deleting all of the flights, still seems to be a bonus

 

[kaitor]

re: "oneworld" award (140K/280K/420K) Planning - The Definitive Thread


That is for 19,201 to 35,000 total miles in the itinerary. Less points required for shorter awards.

Can do it with only two OneWorld airlines if you want. The restriction is that you must use 2 carriers other than Qantas. So if Qantas is included, then its a minimum of 3 carriers. If no Qantas flights in the itinerary, then only two OneWorld carriers required.

One of the many rules is that the first legs out of Australia must be Qantas.

 

[Daver6]

One of the many rules is that the first legs out of Australia must be Qantas.

That's not correct.

 

[kaitor]

That's not correct.

That would figure - we received so many varied 'opinions' from opertators when booking this last one. After 40+ hours on the phone over 7 months you take any directives just to get the job done.

 

[Kangol]

That would figure - we received so many varied 'opinions' from opertators when booking this last one. After 40+ hours on the phone over 7 months you take any directives just to get the job done.

Why would you believe anything an operator says, especially when the terms are spelt out in plain English on the website?

 

[DC3]

Why would you believe anything an operator says, especially when the terms are spelt out in plain English on the website?

Call Centre Fatigue? Some will wear you down, not always wanting to listen to what you have to say.

Edited: Continual HUACA needed

 

[MEL_Traveller]

Why would you believe anything an operator says, especially when the terms are spelt out in plain English on the website?

Many make the mistake of including EK, CI or FJ on their OWAs. To ‘fix’ it, the operator may suggest putting the passenger on QF. Hence first leg out of Australia ‘having to be in QF’.

Not saying that’s happened in the case immediately above, but I can see how a solution to a specific issue could be taken as being a ‘rule’ if it’s expressed in a certain way.

 

[DC3]

Many make the mistake of including EK, CI or FJ on their OWAs. To ‘fix’ it, the operator may suggest putting the passenger on QF. Hence first leg out of Australia ‘having to be in QF’ …

It’s surprising how some AFFers don’t seem to do much research on the basics of a OWA, when there’s so much useful information on here.