Oneworld Classic Flight Reward Discussion - The Definitive Thread

Both consultants seemed reasonably knowledgeable. They said exactly the same thing. There are award seats but they can't be added to existing bookings. They can only be booked as a new booking. Even trying random dates weeks later it was the same thing - there are classic awards available but to access them I would have to create a new booking thereby losing the benefit of the capped OWR.
At the end of the day, it is up to you how much you want to fight it. At some stage, if it costs you 300 hours to get a good agent and you make federal minimum wage of 22 per hour, you have spend 6600 aud to save 20k QFF points. Thats one way of looking at it.

But unless you have (inadvertently) misrepresented something about your booking, the agent is just wrong. There shouldnt be any reason why syd-hnl doesnt work (unless it is on Hawaiian Air or Fiji air or something). I had an agent tell me she couldnt book me on DUB-LCY because she the moon was in the wrong phase of alignment with uranus. Good luck, understand though why u want to call it quits.
 
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I'm hoping that someone may be able to help.

I have nearly completed a OneWorld Reward itinerary for 5pax in economy.
So far I have booked BNE-DRW-SIN-HEL, HEL-LHR, LHR-JFK, EWK-DFW-HNL, SYD-BNE.
The flights all the way through to New York were booked online first, and the remainder of the flights were added via a phone call with a very helpful consultant.
The only leg missing is HNL-SYD.
The Qantas website shows 5 classic reward seats as being available for this leg.
The telephone consultant said she is unable to book this segment as the HNL-SYD reward seats are available for a new booking but the correct fare class is not available to add them to an existing booking. Does anyone know why this is the case, and is there a way around it? It's a long swim from HNL to SYD :)

Thanks in advance for any assistance. I have learned much from AFF over many years and always managed to find the answer to my question by searching threads, but this has left me stumped, hence my first post!
Update: We decided to change our travel plans rather than keep pushing to access the HNL-SYD flights. Going to spend a few days in Miami instead. Husband and three teenage sons are happy, plenty of boats and fast cars. Also means we are flying home non-stop from DFW-BNE which is a long flight but less mucking around. OWR is now complete, everything booked and only $3,600 total in taxes for 5 people which I think is pretty good considering we have a flight out of LHR.
Thanks to everyone who responded to my query.
 

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