Oneworld Classic Flight Reward Discussion - The Definitive Thread

[N860CR]

Yes. I can normally pick the accent and sometimes I ask.

Anyway, I thought I would try again earlier. Not one to give up.
This time through to a British chap who said he was in HB. I did also ask him if he was ok.

Anyway, bit of chit chat about what I was trying to do and he informed that it is kind of correct that the flight was only available for new bookings. Therefore what the agent needs to do is email OneWorld or Finnair and ask for it to be waitlisted as a connection (or similar wording) and can take up to 24 hours.
However within a couple of minutes he said it has come back as approved.

Same amount of points and an $8.70 refund.

The overseas call centres really are a shambles...

Was it an AY to AY connection within 24 hours? Could be true in that case (married segments).

That said… does anyone believe an email would come back in a few minutes?

 

[Cessna 180]

Was it an AY to AY connection within 24 hours? Could be true in that case (married segments).

That said… does anyone believe an email would come back in a few minutes?

Yes. AY to AY. Around two hour connection. I have done a bit of research and believe “married flight” was the issue.

I have probably quoted the agent wrongly. I think he said he could log it as a request and then follow up with an email. Either way he did indicate that it takes a person somewhere in Oneworld or Finnair to review it to make it happen. ( he mentioned “log or logging” a couple of times)
That seems to be where the Fiji call centre struggles.
They do not have the inclination to look for a solution.

It was not a super big deal to me if I could not change it. Even though this suits me a lot better.

More to the point it really annoyed me that there was no common sense being applied.

 

[N860CR]

Yes. AY to AY. Around two hour connection. I have done a bit of research and believe “married flight” was the issue.

I have probably quoted the agent wrongly. I think he said he could log it as a request and then follow up with an email. Either way he did indicate that it takes a person somewhere in Oneworld or Finnair to review it to make it happen. ( he mentioned “log or logging” a couple of times)
That seems to be where the Fiji call centre struggles.
They do not have the inclination to look for a solution.

It was not a super big deal to me if I could not change it. Even though this suits me a lot better.

More to the point it really annoyed me that there was no common sense being applied.

Ok well that does make sense. And it’s a good result. Breaking a married segment rule can be problematic.