Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Danger]

There is no such rule. Each airline treats them differently.

Hence my question to the member.

Assume its "Do not talk about it"

Even about an apparent rule?

 

[Ktan89]

Yup it depends on the airline. Sometimes they will honour it and sometimes they won't, but I did get the Cathay VN to USA error back in NYE 18

Anyway my comment was done late night after a few. Mean nothing of it, so calm down. You can take it as QF will always follow up on the points even after a year and multiple changes.
I already knew from the start that i am fine with them taking my points if they found out because it is the correct fare anyway. I was just hopping that they wouldn't, so i can treat it as my discount for all the hours/days I have spent with their OS call centers.

Anyways for future, if this does happen to me again and I got a new E-Ticket number + a new tax total (either a credit back or additional charge) I wouldn't worry about it. I can't see how Qantas will actually cancel the ticket, unless I dont have enough points for them to take out of my account at a later stage before the flights.

I think there was another member who had the same thing happen to them last year and they took their trip. I hope they were successful

 

[Ktan89]

It's completely fair for them to take this. As I said I've booked a OWA which seems to have been accidentally refunded 318,000 points meaning 0 points booking, but if Qantas take the points from my account at any time before now and departure I'll be disappointed on a personal level but can't complain. Will keep the 318,000 points in my account just in case.

If this is how they resolve the problem rather than canceling the entire ticket, then no harm done.

Totally agree with you.
Just make sure you have enough points in your account.
Also, if you have to make any routing changes, they will normally recalculate the points and taxes which means they will issue a new ticket with a credit back of old points and charge new points. Only time this doesn't happen is when there is an involuntary change, the agent can put you on another flight/route and go straight to ticketing without getting QFF team involved - meaning you won't see the add/minus of points ok your account.

 

[cjd600]

Hence my question to the member.



Even about an apparent rule?

I'm just explaining what I think was meant....not agreeing.
Plenty of times QF have been tardy in the in/out points reprocessing after a OWA ticket change, thats usual for them....so I don't really think its relevant, or alerting QF to a loophole by discussing it (they will get round to it sooner or later regardless)

 

[PaulyB]

I have booked a Classic Rewards ticket but am going to have to make my own way from Vancouver to San Jose. I can see that Alaska Airlines is a One World member but, as I understand, we are unable to use it to book a flight as it isn't a full member.

However, I would still like to book a flight with them but am only able to do it using points (via Qantas site) which makes no sense. So - is there any way I can book it directly and still get some QANTAS credit?
Thanks!

 

[Jacques Vert]

You can use AS, no problem.

 

[flapper]

I have booked a Classic Rewards ticket but am going to have to make my own way from Vancouver to San Jose. I can see that Alaska Airlines is a One World member but, as I understand, we are unable to use it to book a flight as it isn't a full member.

However, I would still like to book a flight with them but am only able to do it using points (via Qantas site) which makes no sense. So - is there any way I can book it directly and still get some QANTAS credit?
Thanks!

AS are a OW member and can be used on a OWA.

 

[Mr H]

I have booked a Classic Rewards ticket but am going to have to make my own way from Vancouver to San Jose.

Do you know the way to San Jose?

 

[DC3]

… I can see that Alaska Airlines is a One World member but, as I understand, we are unable to use it to book a flight as it isn't a full member …

Not sure where that information came from. AS is definitely a oneworld member, joining about 18 months ago. I had 2 x AS flights in July and they were very good.

 

[rigram]

Posted in another thread - directed here.

If I book RTW award flight J Class (318K points) and have a mixture of Y & J class in my booking at the time of ticketing - Then COMMENCE travel, can I change booking midway through journey?

ie. I commence my journey and complete 1 or 2 sectors, then see that J class becomes available on future sectors (that weren't there at the time of ticketing), can I ring and change from Y to J...??

I can see QR Y at the time I want to fly, but not QR J (but expect it will become available inside 119 days prior to travel date). I'm thinking, I'll book Y (bird in the hand), then hope that I can convert to J if I see them available, but would have already commenced travel.

 

[jeza]

Posted in another thread - directed here.

If I book RTW award flight J Class (318K points) and have a mixture of Y & J class in my booking at the time of ticketing - Then COMMENCE travel, can I change booking midway through journey?

ie. I commence my journey and complete 1 or 2 sectors, then see that J class becomes available on future sectors (that weren't there at the time of ticketing), can I ring and change from Y to J...??

I can see QR Y at the time I want to fly, but not QR J (but expect it will become available inside 119 days prior to travel date). I'm thinking, I'll book Y (bird in the hand), then hope that I can convert to J if I see them available, but would have already commenced travel.

From my reading of the T&C you would not be able to change class once travel has commenced.

QF T&C

4.7.4 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward after ticketing and prior to commencement of any travel and will incur a Change Fee (see the Fee Schedule) per passenger:


(a) change to flight number;
(b) change to date of travel;
(c) change to class of travel;
(d) change to any Segment routing or airline;
(e) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas); and
(f) request to cancel ticket and re-credit Qantas Points. Please note that only Qantas Points that would not have expired will be re-credited.


14.7.5 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward flight before departure of that flight, provided the entire booking contains only Flight Segments that are within Australia, and will incur a Change Fee (see the Fee Schedule) per passenger:


(a) change to flight number;
(b) change to date of travel;
(c) change to class of travel; and
(d) change to a direct or indirect Segment routing without a Stopover (provided the origin and destination cities remain unchanged) or airline.


14.7.6 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward flight before departure of that flight, provided the booking contains one or more Flight Segments that are not within Australia, and the Flight Segment(s) being changed do not include a partner airline that requires a ticket to be reissued for the change. Any such change will incur a Change Fee (see the Fee Schedule) per passenger:


(a) change to flight number; and
(b) change to date of travel.


14.7.7 Any change made to a Classic Flight Reward after ticketing will incur a Change Fee (see the Fee Schedule) per passenger. No changes requiring ticket reissue will be allowed to any Classic Flight Reward within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary.


14.7.8 The following changes are not permitted to any Classic Flight Reward within 24 hours before departure from the point of origin of the first Flight Segment on the Itinerary:


(a) change to class of travel;
(b) change to any Segment routing or airline; and
(c) change to name (only for Flights with a Qantas (QF) flight number on the ticket that are operated by Qantas).

 

[rigram]

Thanks jeza - great help!

I think I'll be stuck with this:

14.7.6 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward flight before departure of that flight, provided the booking contains one or more Flight Segments that are not within Australia, and the Flight Segment(s) being changed do not include a partner airline that requires a ticket to be reissued for the change. Any such change will incur a Change Fee (see the Fee Schedule) per passenger:

(a) change to flight number; and
(b) change to date of travel.


I'll be on a partner airline (QR) with international sector (SIN-DOH), and will have already departed & flown a couple of legs before the QR J class becomes visible in QF system.

I'm also assuming that re-ticketing would be needed to upgrade from Y to J for the taxes alone....

 

[cambriamarsh]

Thanks jeza - great help!

I think I'll be stuck with this:

14.7.6 Subject to this clause 14.7, the following changes are permitted to a Classic Flight Reward flight before departure of that flight, provided the booking contains one or more Flight Segments that are not within Australia, and the Flight Segment(s) being changed do not include a partner airline that requires a ticket to be reissued for the change. Any such change will incur a Change Fee (see the Fee Schedule) per passenger:

(a) change to flight number; and
(b) change to date of travel.


I'll be on a partner airline (QR) with international sector (SIN-DOH), and will have already departed & flown a couple of legs before the QR J class becomes visible in QF system.

I'm also assuming that re-ticketing would be needed to upgrade from Y to J for the taxes alone....

Fwiw I've done a change from Y to J on a OWA. Flight was NAP-LGW on BA. Never hurts to ask but note issues with reticketing QR flights. Good luck.

 

[rigram]

So because premium class QR is not available (visible in QF system) when I want to travel - can I book the premium flight segments (that are visible) on an earlier day, and then when/if premium becomes available ring and change?

I would pay a change fee, but wouldn't need re-ticketing (as change to flight number/day of travel ARE permitted - providing I maintain same segments)

It appears as if DATE/TIME/FLIGHT NUMBER changes are permitted (after travel commences) so long as the sectors remain the same...

 

[Kangol]

Fwiw I've done a change from Y to J on a OWA. Flight was NAP-LGW on BA. Never hurts to ask but note issues with reticketing QR flights. Good luck.

Before or after the first flight was taken?

 

[cambriamarsh]

Before or after the first flight was taken?

After. We'd left two weeks before and were flying to LGW the next morning. Change done by SA call centre as well!

 

[Mr H]

Yet another Fiji F-up.

I had a fully ticketed ADD-DOH-DAC-KUL-MEL in QR/MH J.

Travel plans meant that I called this morning to change to LHE-CMB-KUL-MEL in UL/MH J.

This was correctly showing in CMT and I was sent a booking itinerary. All that needed to happen was a ticketing. I told multiple agents this had to be ticketed immediately because MH cancel bookings within a few hours.

Guess what. MH has cancelled my booking and the flight is no longer available.

 

[HECL]

Yet another Fiji F-up.

I had a fully ticketed ADD-DOH-DAC-KUL-MEL in QR/MH J.

Travel plans meant that I called this morning to change to LHE-CMB-KUL-MEL in UL/MH J.

This was correctly showing in CMT and I was sent a booking itinerary. All that needed to happen was a ticketing. I told multiple agents this had to be ticketed immediately because MH cancel bookings within a few hours.

Guess what. MH has cancelled my booking and the flight is no longer available.

Sorry this has happened to you, I hope it can be fixed. Seems like this is happening way too often and it’s just not good enough. Not everyone can get through to Hobart so the rest of us are left to deal with overseas staff who just don’t have the knowledge or experience!

 

[Mr H]

Sorry this has happened to you, I hope it can be fixed. Seems like this is happening way too often and it’s just not good enough. Not everyone can get through to Hobart so the rest of us are left to deal with overseas staff who just don’t have the knowledge or experience!

This is happening too often, although it is quite unreasonable for MH to have auto-cancelled the flights within five hours. I know people talk a lot about QR auto-cancelling within 24 hours, but MH is way quicker on the trigger.

What upsets me is that I begged three different agents to ticket this immediately and they all promised to escalate the request but basically refused to help - even though I told them exactly what the consequence would be.

QF has now sent an email to MH asking for reinstatement, but I am not aware of MH ever reinstating anything. They refused with my last OWA when seven flights (two MH, four QR and one AT) were cancelled through not being reticketed in time following a minor time change.

 

[levelnine]

This is happening too often, although it is quite unreasonable for MH to have auto-cancelled the flights within five hours. I know people talk a lot about QR auto-cancelling within 24 hours, but MH is way quicker on the trigger.

It strikes me that this makes it all but impossible to have MH on a OWA unless you are Platinum or above, right?

One schedule change or one change of itinerary and your MH flights are gone.