itsjackson
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- Dec 24, 2021
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An update on my booking. I initially booked online:
KUL-HKG CX (Stopover 1)
SYD-MEL-HKG-HND QF-QF-JL (Stopover 2)
NRT-FRA-LCY JL-BA (Stopover 3)
LHR-HEL-PVG AY-AY (Stopover 4)
HKG-MEL-SYD QF-QF
Calling up, I was lucky to get through to Hobart. The agent (Hugh?) was incredible — managed to add AKL-KUL and bypass the NZ problem. He really went all out trying to get KIX-SYD added too, but after 3 hours on the phone, he said ticketing concluded that it could only be booked for flights originating in Japan or something like that. I was still super impressed with his perseverance and glad he managed to get AKL-KUL added.
My current itinerary is:
AKL-KUL MH
KUL-HKG CX (Stopover 1)
surface
(planning to add HND-SYD QF here) (New Stopover in SYD)
SYD-MEL QF
MEL-HKG QF
HKG-HND JL (Stopover 2)
surface
NRT-FRA JL
FRA-LCY BA (Stopover 3)
surface
LHR-HEL AY
HEL-PVG AY (Stopover 4)
PVG-HKG CX
HKG-MEL QF
MEL-SYD QF
Current Issue:
Today, I noticed HND-SYD with QF opened up, so I tried to add it as planned but failed after three calls (funnily, got the same agent twice). The first one said I couldn’t go back to HND, and the second said adding it would mean both HKG and HND count as stopovers due to the surface sector (not totally sure if that’s true).
Right now, HND-SYD is showing on my itinerary but isn’t ticketed because they couldn’t price it. I don’t think my itinerary is breaking any rules, but they may have done something on the back end to get AKL-KUL added despite the issue. I’ve emailed the escalations team in the hope they might ticket it anyway - fingers crossed something happens!
KUL-HKG CX (Stopover 1)
SYD-MEL-HKG-HND QF-QF-JL (Stopover 2)
NRT-FRA-LCY JL-BA (Stopover 3)
LHR-HEL-PVG AY-AY (Stopover 4)
HKG-MEL-SYD QF-QF
Calling up, I was lucky to get through to Hobart. The agent (Hugh?) was incredible — managed to add AKL-KUL and bypass the NZ problem. He really went all out trying to get KIX-SYD added too, but after 3 hours on the phone, he said ticketing concluded that it could only be booked for flights originating in Japan or something like that. I was still super impressed with his perseverance and glad he managed to get AKL-KUL added.
My current itinerary is:
AKL-KUL MH
KUL-HKG CX (Stopover 1)
surface
(planning to add HND-SYD QF here) (New Stopover in SYD)
SYD-MEL QF
MEL-HKG QF
HKG-HND JL (Stopover 2)
surface
NRT-FRA JL
FRA-LCY BA (Stopover 3)
surface
LHR-HEL AY
HEL-PVG AY (Stopover 4)
PVG-HKG CX
HKG-MEL QF
MEL-SYD QF
Current Issue:
Today, I noticed HND-SYD with QF opened up, so I tried to add it as planned but failed after three calls (funnily, got the same agent twice). The first one said I couldn’t go back to HND, and the second said adding it would mean both HKG and HND count as stopovers due to the surface sector (not totally sure if that’s true).
Right now, HND-SYD is showing on my itinerary but isn’t ticketed because they couldn’t price it. I don’t think my itinerary is breaking any rules, but they may have done something on the back end to get AKL-KUL added despite the issue. I’ve emailed the escalations team in the hope they might ticket it anyway - fingers crossed something happens!
