Online Check In - Technical Difficulties

[tofe]

Hi all,

Today I booked a flight for tomorrow morning and since making the booking I've been unable to complete online or mobile check in for this flight.

Travel will be within 24hours from when the booking was made, however, when I go to check in via a PC or mobile phone I receive the error "An unexpected error has occurred. Please see a Virgin Australia Customer Service Agent at the airport to complete your check in at least 90 minutes prior to your departure time."

Now, the flight departs at 0630, so I'm not keen to arrive at the Adelaide airport before 0500 as suggested (I will only be travelling with carry on).

Is anyone else having the same issues? Does anyone know if I'll be able to check in at the airport tomorrow morning say 30mins before departure if I'm only travelling with carry on?

thanks,
tofe

 

[DeKa]

I don't recommend online checkin for any VA fare: http://www.australianfrequentflyer.com.au/community/showthread.php?t=50723

I understand why you want to if you'll be pushing it for time, but I still wouldn't check in online.

 

[tuapekastar]

If it is a domestic flight I see no need for a 90 minute leadtime. Don't know what the issue may be, I have (I think) never had an issue OLCIing for VA, though their website has been flakey for some time now, post-Sabre implementation..

 

[Deleted member 29185]

Porbably too late to respond now, but this has been known to occur before. It may even be something to do with the aircraft perhaps being under airport contol at that point (I'm not sure how far in advance airports take control).

Like DeKa has said, it can be better to check-in at the airport and for a domestic flight, they need a minimum of 1/2 hour pre-departure for check-in (I've been less than that occasionally ), but of course, you don't know how long the check-in and security queues are so the more time prior, the better.

 

[tofe]

Couldn't check in on the self service machines at the airport either.

When I checked in at the desk I was told there were two ticket numbers for myself under the same booking.

Hopefully I wasn't charged twice - was advised to check my bank statement.

cheers,
tofe

 

[Deleted member 29185]

Hopefully I wasn't charged twice - was advised to check my bank statement.

Yes, that's been known to happy as well!

 

[eastwest101]

Couldn't check in on the self service machines at the airport either.

When I checked in at the desk I was told there were two ticket numbers for myself under the same booking.

Hopefully I wasn't charged twice - was advised to check my bank statement.

After you check your credit card and/or bank statement let us know if you saw anything strange. When Sabre and the new web site first came out in Jan 2013 there were a lot of people being double charged - and we never got total clarification that it was ever fixed.

Just a question for my interest - was your original booking online on the VA web site, another website, or over the phone?

 

[Deleted member 29185]

Yes, that's been known to happy as well!

Sorry, nothing "happy" about it.....it's been known to happen. (iPhone + fat fingers = ???)

 

[tofe]

I booked directly with the VA web site and paid via POLI.

It seems as though I wasn't charged twice.

cheers,
tofe.