According to VA it would have been a service dog. Perhaps they had to be seated in row 3 because there is more room for it to sit comfortably?The dog was a mental health dog not a service dog. The pax concerned put their feet wearing ugg boots up on the partition between Y and J as well.
I don’t want us becoming America.
Travelling with an assistance animal
Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.
www.virginaustralia.com