According to VA it would have been a service dog. Perhaps they had to be seated in row 3 because there is more room for it to sit comfortably?The dog was a mental health dog not a service dog. The pax concerned put their feet wearing ugg boots up on the partition between Y and J as well.
I don’t want us becoming America.
Travelling with an assistance animal
Virgin Australia welcomes guide, hearing or assistance animals for carriage in the aircraft cabin subject to the animal meeting certain conditions.