Optus Outage - How is it affecting you?

[tomlee1986]

I received the "We’re very sorry for the outage" email from Optus this morning offering at least 200GB of extra data

have received nothing yet here!

 

[Pushka]

I received the "We’re very sorry for the outage" email from Optus this morning offering at least 200GB of extra data

I haven't. I have however received acknowledgement from Optus of my complaint through Ombudsman made yesterday afternoon. Less than 24 hours ago. I took a screenshot of the usage this month for all our plans and we use around 58% of our allowance so well, my response to the 200gb will be well, take it and shove it.

 

[RooFlyer]

I received the "We’re very sorry for the outage" email from Optus this morning offering at least 200GB of extra data

Will that actually save you money - as in, you won’t have to pay for service for say a month or two? Or will you be just getting more data on top of what you already pay for?

 

[Pushka]

Will that actually save you money - as in, you won’t have to pay for service for say a month or two? Or will you be just getting more data on top of what you already pay for?

It's on top of the normal data plan you still have to Pay for and which in our case is completely redundant. So no savings for anyone unless they go over data limits.

 

[Lynda2475]

Will that actually save you money - as in, you won’t have to pay for service for say a month or two?

No it clearly states extra data you still have to pay your usual monthly plan fee.

Or will you be just getting more data on top of what you already pay for?

This, which is why it is useless to most people and will cost Optus nothing because it wont be used by most people.

Perhaps a few younger people who are on pre-paid might benefit from delaying a data recharge; but anyone on a post paid or subscription plan wont benefit as the data allowances are already huge and most people do not exceed them.

Its unacceptable really. I lost 1/30 of a days usage I should therefore be given at least 1/30 off next months bill.

 

[AIRwin]

Will that actually save you money - as in, you won’t have to pay for service for say a month or two? Or will you be just getting more data on top of what you already pay for?

Same as the others above - I think I'll just donate it

 

[RooFlyer]

It's on top of the normal data plan you still have to Pay for and which in our case is completely redundant. So no savings for anyone unless they go over data limits.

Well that really is stupid and insulting. Maybe like me you don’t ever go anywhere near your plan data limit in any month so if it was me, that would give me absolutely nothing in compensation.

 

[Pushka]

Well that really is stupid and insulting. Maybe like me you don’t ever go anywhere near your plan data limit in any month so if it was me, that would give me absolutely nothing in compensation.

We have just two days left on our current plan. And this is our usage for our business

 

[AIRwin]

We have just two days left on our current plan. And this is our usage for our business

View attachment 353142

Do you usually donate?

 

[Pushka]

Do you usually donate?

I have yes, when the App is working . I presume it gets to where it should go and not back into 'revenue pool' but it's an act of faith as you don't hear anything.

Just looking at the email, I just got it, it seems it is 200gb for every mobile service. We have 6! all pooled but totally ridiculous Offer. I also hate it when they say 'thankyou for your patience'.

We know this is a busy time of the year for you and your business, so we are providing at least 200GB of bonus data for each eligible mobile service on your account. From Monday, go to optus.com.au for more details on how to add this to your service.

 

[GoldenTouchdown]

Its unacceptable really. I lost 1/30 of a days usage I should therefore be given at least 1/30 off next months bill.

When you think about it, for a company that loves espousing the idea of 'yes', you’d think they would find it in them to say 'yes' to compensation…

Seriously every customer should have received at least a one monthly bill refund/credit for all of their services, that would’ve done a lot more for goodwill than the tokenistic data offer. Does Kelly not care about churn to other carriers?

Well that really is stupid and insulting. Maybe like me you don’t ever go anywhere near your plan data limit in any month so if it was me, that would give me absolutely nothing in compensation.

It's on top of the normal data plan you still have to Pay for and which in our case is completely redundant. So no savings for anyone unless they go over data limits.

Same, it is a freakin’ joke. Our Optus services don’t get heavy use nowadays so we’d have probably terabytes of unused data from over the years…

Mind you Telstra has never offered us any meaningful compensation for previous outages other than the free data days years ago. Which was way redundant for us as well.

 

[serfty]

Will that actually save you money - as in, you won’t have to pay for service for say a month or two? Or will you be just getting more data on top of what you already pay for?

As per other responses, no.

We have three services in the one plan, each getting 30Gb data per month which is pooled to 90GB shared.

At most we use 40GB leaving 50GB. An additional 200GB simply means 250GB unused.

We were grandfathered from Virgin Mobile, where at least unused data could be saved for the next month (or further ).

 

[jakeseven7]

Incredibly luckily we terminated all contracts with Optus (for work) about 4 weeks ago and had cut across to Telstra when the “outage” occurred. How randomly lucky.

I agree - the CEO has to go and the PR has been a disaster with the ludicrous data offer.

 

[Pushka]

We have been using the Telstra dongle but just with the minimum of data. The speed is phenomenal, 300 mbs. It's a portable plug and play. We will cancel our Optus mobile modem as soon as I can be bothered getting to the store. Cost when I upgrade the data will be the same. id like to cancel all the Optus data plans, just need to check that in the country there's no Telstra down spots and I can configure the solar to the different networks.

 

[RooFlyer]

Interesting sounding explanation of what might have gone wrong on ABC Radio AM this morning. Didn't understand it completely, but guy thought it was a software something, which "opened the floodgates" for access (real or possible), then the network responded by saying "no, no, no you don't, I'm closing the door" and as each door closed, the load was transferred elsewhere which in turn shut itself down. Ultimately network held its breath in protest and ultimately passed out.

Anyone who can listen to it & say if its reasonable, welcome.

 

[RooFlyer]

We have been using the Telstra dongle but just with the minimum of data.

As mentioned up-thread, I'm with Telstra but am going to look for an Optus-network back-up option, as Telstra isn't immune of course. I wonder if an Optus-network e-sim might work? I'll ask the question on the e-sim thread.

 

[Pushka]

As mentioned up-thread, I'm with Telstra but am going to look for an Optus-network back-up option, as Telstra isn't immune of course. I wonder if an Optus-network e-sim might work? I'll ask the question on the e-sim thread.

What we have with Telstra is one that is battery and rechargable so if there's a blackout we will still have internet.

 

[marki]

I received the "We’re very sorry for the outage" email from Optus this morning offering at least 200GB of extra data

Same here, and I must say, for the disruption caused, it is silly to offer such low, insignificant sums of data when you're already on an unlimited plan. So, I would be getting unlimited data plus 200G of extra data. I am so happy (Not happy, Jan)

 

[Must...Fly!]

Just reading the article in the age, it would seem they didn't issue the CEO with a backup phone or Sim - called ABC via WhatsApp! Bet that's changed now.... astounding stuff.

 

[Lynda2475]

The CTO (and other technical staff) at nbn used to have spare Vodafone and Optus sims in their lanyard in case the Telstra one in their phones ceased working in an emergency. Usually standard practice for key staff.