Qantas Original Routing Credit due to Involuntary Rerouting

[sudoer]

Also unless there's an operational reason, I'm not sure if the staff would even move you.

They lounge agents can and will if there are seats and you're HLO. Have done it a few times e.g. SYD-BNE-CNS changed to SYD-CNS direct.

 

[hypebeast]

Can anyone give me any tips to get an original routing credit claim pushed through?
Equipment change on OOL/MEL leg of a J double SC flight has left me out of pocket 90 SC.

Have been trying for about 14 months since original contact. I get a reply every few months along the lines of:

Our relevant team is still working on the error that we encountered when rejecting the incorrect credits on the account.
Once we fix the error we can proceed with the process to reward the correct Qantas points.

"We sincerely apologize for the delay regarding your request. We recognize that it has been quite some time since you reached out. Our IT team has prioritized this matter and is working diligently to resolve the issue as quickly as possible."

I'm WP if it helps

 

[Kerrodt]

Who are you contacting and how? What information have you provided them with? What changes occurred that led to you being out by 90 SC's?

Bear in mind that if the eventually do reinstate the SC's then it is most likely that they will only tally against your lifetime total. Because the flight was 14 months ago the SC's would be posted, immediately backdated 14 months to when the flight was taken and then immediately expired as all SC's expire annually.

 

[hypebeast]

I’m using [email protected]

Equipment change meant a forced downgrade (no biz class available, it was a Dash 8 or E190)