Haplo
Member
- Joined
- Feb 28, 2015
- Posts
- 392
Someone traveling with me for work was informed by Qantas that their PE seat was oversold and they are given two choices: take a flight that is 22 hours later in PE or take the last seat in Y of the original flight. That person choose the Y seat of the original flight instead.
The original PE ticket was a flexible fare, however when trying to asking Qantas for a refund Qantas said that no amount is refundable since he was given a PE option and instead took the Y option.
Is this correct? Can Qantas refuse to provide a partial refund because they offered an alternative flight and the person refused and instead chose to fly Y.
The original PE ticket was a flexible fare, however when trying to asking Qantas for a refund Qantas said that no amount is refundable since he was given a PE option and instead took the Y option.
Is this correct? Can Qantas refuse to provide a partial refund because they offered an alternative flight and the person refused and instead chose to fly Y.
