Overbooked: 2 boarding passes for 1 business-class seat (LATAM-QANTAS)

[odysseus]

Legalities aside.

When youre at an airport waiting for a connecting flight possible with family and kids plus with hotels and tours booked, and to be told your flight is cancelled , i can understand paying the high price for another ticket and just so you don't miss out and thinking "ill sort it out once i get back home"
You could sit there and demand compensation and Chuck up a stink but for every hour you take the chances of not gettinf an alternative flight is too risky

Which isn't the case in what we're talking about.

He was contacted in February, about a flight in April, and only confirmed his acceptance 10 days after he was informed/offered choices. No urgency in the timing of the situation like you described, as being mid-travel.

 

[burnt]

Which isn't the case in what we're talking about.

He was contacted in February, about a flight in April, and only confirmed his acceptance 10 days after he was informed/offered choices. No urgency in the timing of the situation like you described, as being mid-travel.

My understanding (information provided to me at one time by QF reservations premium) is that QF control the inventory on the LAN code share flights from Aus.
Surely this would make QF responsible to offer compensation for denied boarding?

 

[DavidS1]

The above sounds correct. The key point is that you accepted the proposed change. If you had concerns about it, these would need to be addressed at the time, not pursued afterwards when there is no agreement. i.e. people change dates all the time, which is all that has happened here. Once you’ve agreed to the change as you have, there is no other contractual matter. For all the airline knows the new date may have worked better for you.

Jetabroad’s advice reads spot on.

Sorry, I hadn't realised that it was our fault that our flights were changed. The options given were to travel the day before (impossible) or the day after our booking. If we had wanted to travel on a different day, we would have booked a different day. Jetabroad told us to either take what was offered (within 48 hours) or the airline would cancel our booking and refund our money (which we had paid in full six months earlier) and with just a few weeks before travel, prices to replace the the travel had gone up significantly. What were we expected to do?

 

[Berlin]

Sorry, I hadn't realised that it was our fault that our flights were changed. The options given were to travel the day before (impossible) or the day after our booking. If we had wanted to travel on a different day, we would have booked a different day. Jetabroad told us to either take what was offered (within 48 hours) or the airline would cancel our booking and refund our money (which we had paid in full six months earlier) and with just a few weeks before travel, prices to replace the the travel had gone up significantly. What were we expected to do?

I’m with you there. They offer you a “take it or leave it” option and then later claim it was “your fault” for accepting it.

And as in many cases like this, the travel agent -oh sorry, “travel consultant” - involved is just a totally useless third party which also does nothing to assist.

 

[odysseus]

Sorry, I hadn't realised that it was our fault that our flights were changed. The options given were to travel the day before (impossible) or the day after our booking. If we had wanted to travel on a different day, we would have booked a different day. Jetabroad told us to either take what was offered (within 48 hours) or the airline would cancel our booking and refund our money (which we had paid in full six months earlier) and with just a few weeks before travel, prices to replace the the travel had gone up significantly. What were we expected to do?

It obviously wasn't your fault, and nobody said otherwise. But when details are being changed (or formally your contract is renegotiated), the requests need to be raised when that happens, not afterwards.

For many airlines they don't even offer accommodation/assistance with long layovers. While the fact a booking is being amended may influence this, it still needs to be agreed when renegotiated. If you go back after the event, they will just go to their standard terms.

Viewed from their side, people can make any claim after the travel is complete, and they would rapidly go broke if they just paid whatever was demanded afterwards, without it being agreed.

 

[DavidS1]

It obviously wasn't your fault, and nobody said otherwise. But when details are being changed (or formally your contract is renegotiated), the requests need to be raised when that happens, not afterwards.

For many airlines they don't even offer accommodation/assistance with long layovers. While the fact a booking is being amended may influence this, it still needs to be agreed when renegotiated. If you go back after the event, they will just go to their standard terms.

Viewed from their side, people can make any claim after the travel is complete, and they would rapidly go broke if they just paid whatever was demanded afterwards, without it being agreed.

They were!