Painfully slow QFF gift card redemption

[DrGear]

Sick of my QFF points sitting there gathering dust, so I took advantage of the gift card sale they had. Fiancee works for Apple so we get a pretty hefty discount, and I needed a new Mac for the business so got enough gift cards to cover what I was after. 3 days later, still haven't had them sent through. Got a phone call the other day confirming the transaction, but still nothing. Didn't think it would take this long to just send the voucher emails. Whenever I get vouchers from my Commbank or Citibank cards, I normally get them in about 5 minutes.

This normal?

 

[DrGear]

Still haven't received them. Now to try and contact someone and find out what the hell has gone wrong.