MZFlyer
Junior Member
- Joined
- Dec 3, 2017
- Posts
- 19
- Qantas
- Platinum
- Oneworld
- Emerald
I hadn't had the promised email update after 3 days so rang the local number (see my prev post) and was advised by helpful Sydney DFAT person that our passports have progressed for printing, but the delay is so many people are opting to collect in person rather than risk further delay with Aust Post, so the Sydney APO is now printing a million of them whereas usually they are printed at more offsite locations... She flagged ours as urgent and said it will be done this coming week. It would really help if Aust Post and the APO had a coordinated response. We were specifically advised by Aust Post that collection would be quicker than tracked postage.Thank you for this tip! We are at 7+ weeks' wait now, travelling in less than 3... simple adult renewals, not new applications, not children. Stupidly accepted the advice of the APO website that 'up to 6 weeks' was the timeframe. Started getting panicky last week and have never once been able to get through to the call centre. I emailed this morning advising of our travel date and asking for our passports to be processed with urgency, and amazingly received a reply within a few hours advising that our passports were now in the queue for printing and I should get an email in 3 business days, and if not I could call the officer back on this local number: (02) 9207 6968. The email seems to have come from the Sydney DFAT office. I am in Sydney, and my next thought was to just rock up to the APO in person at opening hour - because you can't even make an appointment through the call centre - and try my luck. I appreciate this is not an option for many people though!!