PAX refused Water on 14 hr MH flight for negative online review

[mushez]

Josh Cahill alleges he was refused service (water) for the remainder of his flight after posting negative review online about the flight using onboard WIFI flying Malaysia KL to London.

 

[Saltywings]

I haven't watched the video, but even if this were true (which seems doubtful at the outset), consider me impressed that the MH FAs were able to notice his review and act in response so quickly.

I wonder if he tagged their SM accounts in the review?

 

[moa999]

The Captain received notification from someone on the ground.
Poster had previously contacted MHs social media team for filming permission so account was presumably being monitored

That said most of the initial complaints were pretty petty (for Y) (never seen decent eggs in Y). It just seems the crew reacted badly to the report from the Captain and there were communication issues.

Most of the video I'd describe as a rant

 

[Saltywings]

Most of the video I'd describe as a rant

Now I'm extra glad I didn't waste 20min of my life watching that video.

 

[mushez]

Now I'm extra glad I didn't waste 20min of my life watching that video.

Agreed it is for the most part - a rant - there is some very alarming allegations there - half of backed up with video evidence of the claims.

Being refused water when asking for it on a 14 hour flight is just wrong in my book.

Also being approached by Captain or Purser and interrogated for posting an opinion .

He also gave credit where credit was due to MH - so it wasn't as ranty as others I have seen.

 

[samh004]

I like how he found a way to complain about an extra leg room seat that people actually pay extra for these days on Qantas...

 

[juddles]

Anyone who starts out labelling something as "my horror flight" is almost invariably a waste of space.....

 

[GoldCanyon340]

Anyone who starts out labelling something as "my horror flight" is almost invariably a waste of space.....

Passengers from this incident British Airways Flight 9 - Wikipedia know what a true horror flight is.

 

[Denali]

To be honest, if what he said is real then he has every right to share and people should be listening and judging the airline for their staff.

"Nightmare", "Worse" ect is a bit of hyperbole but denied water is never OK. To be sitting in your seat for 10+hrs and being a paying customer and treated badly is not OK.

 

[suze2000]

Yeah it's a hassle not having any storage, but that's an extra legroom seat, I don't get his complaint about that. And the eggs - come on, when have eggs on the plane ever been "good"? I'd have liked to see and actual complaint that didn't take 20 mins to discover.

 

[trippin_the_rift]

Harsh vid but right on point

Customers judge businesses in moments of need.

 

[BudgetFly]

Self branded "social media influencer"??

 

[Happy Dude]

Yet to see one of these type of "reviews" without a screaming headline. How many people are going to click on a "Flight was ok" article?

 

[drron]

Sorry but Josh is an entitled snowflake.
Expected the Captain to come and tell him the problem with his Instagram post.CSM not good enough to deal with his problem I suppose.
Then after he has been refused water he is given the second meal service with fluids.
And why when filming don't we hear what the CSM is saying to him.I have my thoughts.
So the title should be "They refused me water for 7 hours but in that time served me a meal with refreshments."

So when the big crash comes poor Josh is out of a job.

 

[futaris]

Malaysia Airlines Are Digging Themselves A Hole After Feud With Airline Blogger Who Accused Them Of Inflight Bullying

 

[Melburnian1]

..."Nightmare", "Worse" ect is a bit of hyperbole but denied water is never OK. To be sitting in your seat for 10+hrs and being a paying customer and treated badly is not OK.

On quite a few LCCs, one is made to pay for water (although begrudgingly, sometimes one may be offered a cup of it).

I try to fill an empty water bottle after security (as in a recent journey on TR) but some don't realise they have to pay for this basic necessity and get stung on board.

Agree: really bad. Totally wrong, Denali. Profiteering in the worst possible way.

 

[JohnK]

A professional pilot and crew played childish games with a customer? Makes no sense regardless of what the customer has said. Must act and behave professionally at all times.

 

[juddles]

.... Makes no sense regardless of what the customer has said.....

That, unfortunately, seems to be the viewpoint of many. The pax can be a complete tool, but professionalism is demanded of the staff. I would probably have hurled that guy off the plane.

 

[Quickstatus]

Someone tell the fellow it is a lot easier if he does what some "journalists" do.

You know the ones...

 

[straitman]

That, unfortunately, seems to be the viewpoint of many. The pax can be a complete tool, but professionalism is demanded of the staff. I would probably have hurled that guy off the plane.

Before or after landing?