After today's news the whole thing is even more of a joke...and Lesley Grant as head of Loyatly? That is really, really scary. She is a very much loathed woman from her days at Air NZ and then as head of cabin crew at QF. We can expect a program that already was difficult to become impossible.
Ahh yes. Lesley Grant. I remember a letter I had to her about a very very poor handling of a situation QF had many years ago and requested some form of compensation. Her response? "Sorry to hear of your problems. please fly with us again soon" (I paraphrase).
Bad news if she has indeed been escalated. Look forward to many many more 'enhancements'.