- Joined
- Feb 13, 2009
- Posts
- 2,399
so has the OP actually contacted VA with their 'concern'??? would be interesting to hear the VA response if they did
Nah.. couldn't be bothered. I wanted to share it here mainly as I was interested to compare what others have experienced, and whether this was a common approach on VA, seeing I've never heard it before, and was fully aware the potential wide-variety of responses, reactions and perspectives of people on the forum.
Additionally, I figured if the company rep happened to see this thread and felt strongly enough about the issue, they'd pick it up and provide appropriate feedback into their company should they wish. It's been the case that I've previously received a direct response from VA about "feedback" after posting on this forum. I don't expect that to occur. It's just what happened in that case.
And besides, I'd like to think that I've learnt to realise that I'm not privy to all factors, situations, circumstances and nuances of each particular flight to assume that this announcement wasn't appropriate, and nor do I need to be. I've never heard it before, and, as I indicated in my OP was amused and found it contradictory to other announcements made which demonstrate a desire to provide satisfactory customer service. What's that saying? "Such is life..."