Points club issues

[mwilton1981]

Hi all,

Has anyone had issues with their points club status dates displaying incorrectly in their account?

I attained points club status for the second year in a row in July and my account is incorrectly showing it started in Oct 23. When I called Qantas they refused to recognise that I had first got points club in July 23 and then again in July 24. Any hot tips on how to rectify it would be greatly appreciated!

 

[Lynda2475]

Points club years always align with your FF year. Im guessing your FF year starts 1-Oct.

It doesn't matter what month you achieve or renew PC status, it always expires the on the last day of your next FF year.

My FF year starts 1-Aug; I requalified for PC in April 24 so my expiry shows as 31-Jul 2025; if I requalify again before 31-Jul-25 it will change to 31-Jul-26.

To my understanding only VA has a system where the dates of your FF year move.

 

[oz_mark]

I am not sure it matters when you first achieved it. It's all aligned with your Qantas Frequent Flyer membership year.

 

[mwilton1981]

Thanks for the explanation! I’m still a little confused how it works then if I qualified in July 23 for the first time and then requalified in July 24 for the second time but it is technically only valid for 3 months until Oct 24 and I do not get the benefits for requalifying. There doesn’t seem much point in keeping the status

 

[oz_mark]

Thanks for the explanation! I’m still a little confused how it works then if I qualified in July 23 for the first time and then requalified in July 24 for the second time but it is technically only valid for 3 months until Oct 24 and I do not get the benefits for requalifying. There doesn’t seem much point in keeping the status

It will be valid for your next membership year. Benefits will be awarded after your renewal date (extensions are handled differently to attainment in this regard)

 

[Lynda2475]

Thanks for the explanation! I’m still a little confused how it works then if I qualified in July 23 for the first time and then requalified in July 24 for the second time but it is technically only valid for 3 months until Oct 24 and I do not get the benefits for requalifying. There doesn’t seem much point in keeping the status

No it will remain valid until Oct 25 so you will get 15 months of benefit even if you don't requalify again.

When you requalify the hotel and wine vouchers are not awarded until the start of the following FF year. So you should see the next set of vouchers in the first week of Oct (and they will be vaild for 12 months from then).