Interested to know how AFFers have found EK ground staff at DXB after my recent expereince there. I was travelling back to SYD from Europe and was a misconnect onto my EK flight due to a late inbound flight. I was travelling in Y on QF code.
Despite availability on the next direct EK flight to SYD, I was placed onto DXB-xHKG-SYD, with the second leg on CX. EK refused the direct flight, so sent me to a hotel. In hindsight, I should have just gone to the lounge!
Despite being told calls and meals would be available at the hotel, hotel staff said "the voucher wasn't stamped properly", so I made phone calls at my own expense. I'm not a hotel snob, but this place was a dump, located in some industrial estate with a room full of second-hand smoke :shock:
Check in staff at DXB refused access to Silver check in desks as they "are only for Skywards Silver" and "Qantas Silver is not the same"
Check in staff could not confirm if EK and CX would interline
No provision of meal vouchers or lounge access at HKG. EK weren't interested!
It was only at HKG that things picked up. The QF lounge manager let me in on 'compassionate grounds' and CX provided an op-up to Y+ as OWR. In the future I'll probably just try QF to HKG on the 380 and CX from there to Europe.
Either I got unlucky and dealt with EKs 5 most incompetent staff, or I could conclude (like the CSM I spoke to) that EK ground staff in DXB are shocking! Hope QF know what happens to their pax in these situations!
Despite availability on the next direct EK flight to SYD, I was placed onto DXB-xHKG-SYD, with the second leg on CX. EK refused the direct flight, so sent me to a hotel. In hindsight, I should have just gone to the lounge!
Despite being told calls and meals would be available at the hotel, hotel staff said "the voucher wasn't stamped properly", so I made phone calls at my own expense. I'm not a hotel snob, but this place was a dump, located in some industrial estate with a room full of second-hand smoke :shock:
Check in staff at DXB refused access to Silver check in desks as they "are only for Skywards Silver" and "Qantas Silver is not the same"
Check in staff could not confirm if EK and CX would interline
No provision of meal vouchers or lounge access at HKG. EK weren't interested!
It was only at HKG that things picked up. The QF lounge manager let me in on 'compassionate grounds' and CX provided an op-up to Y+ as OWR. In the future I'll probably just try QF to HKG on the 380 and CX from there to Europe.
Either I got unlucky and dealt with EKs 5 most incompetent staff, or I could conclude (like the CSM I spoke to) that EK ground staff in DXB are shocking! Hope QF know what happens to their pax in these situations!
