Press 4 for Platinum

[OzEire]

Velocity is unavailable online today. No worries, I call the VA call center instead.

After all of the usual blurb about privacy and after entering my VA number, the recorded voice says: "we are experiencing technical difficulties... if you are a Red Velocity member, press 1, for Silver press 2... etc. and for Platinum press 4"

Any Red VA members want to call up, press 4 and see if you get told off ?

 

[bullerdude]

I've been getting that with my member number for months.....

It would be so nice if they update the damm phone system to ask for your member number at the first prompt and then forward gold/platinum straight off to the premium call center.... takes ages to go through all the bloody menus...

 

[bullerdude]

Mind you they have overrun their maintain period...

Please be advised that between 12:30am AEST Saturday 25 April and 11:00am AEST Saturday 25 April 2015 we will be undertaking scheduled system maintenance.

 

[Grimace1]

Mind you they have overrun their maintain period...

And mind you, they never seem to give notice of their "scheduled maintenance" either...

http://www.australianfrequentflyer....bsite-scheduled-system-maintenance-66496.html

 

[greenfish]

And mind you, they never seem to give notice of their "scheduled maintenance" either...

http://www.australianfrequentflyer....bsite-scheduled-system-maintenance-66496.html

And they started before the advertised window. I was trying to login between 23:00 and 0:00 last night without success. I wonder if it is scheduled....

 

[Fiches Mouser]

Any coincidence that SQ have scheduled mainenance just a few hours later?

Our website will be undergoing scheduled maintenance on 26 April 2015, from 0100hrs to 0300hrs, Singapore Time (25 April 2015, from 1700hrs to 1900hrs, GMT).
During this period, our website will be temporarily unavailable. We apologise for any inconvenience caused.

Probably wishful thinking.

 

[Revolio]

Monday 0800 seems a good bet if anyone is running a book.

 

[greenfish]

Mind you they have overrun their maintain period...

Slipped to 6pm and then again to 11pm tonight. The work experience kids strike again

 

[bullerdude]

And now its till tomorrow morning... whatever changes they were making must have screwed up badly...

 

[777]

Back online this morning.

 

[strtrek]

anyone else not able to get into the VA website..or is it just me???

 

[Wezza]

anyone else not able to get into the VA website..or is it just me???

Not working for me either.

 

[CMA222]

Not working for me either.

Just tried it and appeared to reach the site (cookie access?) and when I tried to do a flight search it just froze.

 

[WethereX]

good to see the 6pm deadline that was extended to 11pm last night was held,,, heh heh, the trainee strikes again!

 

[greenfish]

Both VFF and VA main sites working for me. The single sign-on is still broken though (it did work a while back) - searching for flights after logging into the VFF site requires a second login to the VA site.

 

[greenfish]

Both VFF and VA main sites working for me. The single sign-on is still broken though (it did work a while back) - searching for flights after logging into the VFF site requires a second login to the VA site.

I spoke too soon. As usual, a VA booking ex regional NZ has only creditted the VA segments. Attempting to place a "Missing Points Claim" results in:

We are currently undertaking scheduled system maintenance, during this time, some of our usual services will not be available.

The work experience kids clearly earning plently of overtime this weekend.

 

[grubbidok]

I've been getting that with my member number for months.....

+1 I'd just assumed the ID verification was non-functional. Have been getting the 'Press 4' option for over a year

 

[greenfish]

Missing points claim working again....

 

[bbqwer]

System down again ?

 

[JohnK]

It would be so nice if they update the damm phone system to ask for your member number at the first prompt and then forward gold/platinum straight off to the premium call center.... takes ages to go through all the bloody menus...

Not only Velocity.

Lots of companies have implemented the automated phone system wrong. Let me ask for operator after first menu not the sixth or seventh menu.