Price difference booking Jetstar flights on Qantas website

[DavidS1]

Let us know how this resolves please?

After complaining as a "Gold" member and after lengthy delays, Qantas have agreed to make a goodwill gesture payment to us. A long process but, hopefully, we will see the credits to our credit card account.

 

[SYD]

I'll refer to my case of beer example... If I buy a case of beer at Liquorland for $45 but then down the road at First Choice the same case is $40, it's up to me as the consumer to hunt around for the best price. No sane person would expect the Liquorland staff member to tell me that it's cheaper down the road because that's just how businesses work.

Quite. If you’re not familiar with a typical fare/sale fare for a particular route, it pays to check with the likes of Google Flights, ITA Matrix, Skyscanner or the myriad of OLTAs. Some are better than others but you should at least get a feel for what to expect to pay.

If I can find the same/similar price booking direct with the airline, that’s what I do.

The challenge with LCC is the hidden fees and charges....

The way QF currently price JQ flights is like booking flights in the US on AA.com v AA.com.au.

 

[aikman]

This is probably extremely rare but it is actually possible for a Jetstar flight to be cheaper on the Qantas website than on the Jetstar website.

Starter/Max on Qantas website is $370/$460




Starter/Max on Jetstar website is $399/$484

 

[AIRwin]

This is probably extremely rare but it is actually possible for a Jetstar flight to be cheaper on the Qantas website than on the Jetstar website.

And save on credit card fees - if JQ does come up as an option using gift vouchers?

 

[Brissy1]

This is probably extremely rare but it is actually possible for a Jetstar flight to be cheaper on the Qantas website than on the Jetstar website.

Starter/Max on Qantas website is $370/$460

View attachment 254371


Starter/Max on Jetstar website is $399/$484

View attachment 254372

That's VERY interesting; I wonder if it's delayed pricing adjustment. As we all know fares are very very dynamic, so if you've missed out on a cheap jq fare it might still be available on the qfa site? Be interesting to see if/when this example found by aikman updates to the normal.

 

[JohnK]

I've noticed that people mention JQ flights same price on QF website but in my experience that not the case.

BNE-NTL is currently on sale on JQ for $39 but $132 on QF website but outside of sale JQ is $66 and QF website is still $132.

This is not the only example. Almost every route I check and it's the same. JQ airfare $99 and same airfare on QF website is $155.

I have 2 x $50 QF vouchers expiring tomorrow and have no need to travel and don't really want to book some random date in August for $154 one-way.

 

[Ade]

BNE-NTL is currently on sale on JQ for $39 but $132 on QF website but outside of sale JQ is $66 and QF website is still $132.

This is not the only example. Almost every route I check and it's the same. JQ airfare $99 and same airfare on QF website is $155.

Could it be that the QF fare includes the 20kg luggage allowance (assuming you have SG or above with QF), which may not be included in the JQ fare?

My experience, booking on JQ website, no luggage allowance when not choosing a bundle. However, booking on QF website as WP, get 20 kg check in allowance automatically applied to booking and is printed on JQ BP as well (code : BG20)

 

[malwcal]

My assumption is that the discrepancy is just another way for Qantas (the group) to soak up unused flight credits. (Because the credits can only be used on the qantas site)

 

[aikman]

I think the price difference is just because they have a captive audience. Anyone who wants to book a JQ flight on the QF website must have a good reason to do so and whatever that reason is may just be worth the price difference for that customer.

 

[PERLHR]

I think the price difference is just because they have a captive audience. Anyone who wants to book a JQ flight on the QF website must have a good reason to do so and whatever that reason is may just be worth the price difference for that customer.

Or for some it's just confusing ..especially when you are say not from Australia, hold one world status, want to buy a ticket and then realise to late possibly that you are on a low cost airline with no frills on possibly an expensive ticket, with no lounge access thinking you are flying something to do with Qantas! Why can't Jetstar just be independent away from QF. It's messy and sometime laughable.

 

[Mattg]

Or for some it's just confusing ..especially when you are say not from Australia, hold one world status, want to buy a ticket and then realise to late possibly that you are on a low cost airline with no frills on possibly an expensive ticket, with no lounge access thinking you are flying something to do with Qantas! Why can't Jetstar just be independent away from QF. It's messy and sometime laughable.

The same thing exists with many full-service airlines that are part of an alliance, but push passengers onto their low-cost carriers that are not part of the alliance.

E.g. Some Lufthansa flights are operated by Eurowings, Air Canada Rouge operates some flights for Air Canada, Thai Airways has flights operated by Thai Smile and SilkAir used to operate regional flights for SQ, etc. (Thai Smile will be folded into Thai in the future though, and SilkAir became part of SQ a couple of years ago.)

 

[PERLHR]

The same thing exists with many full-service airlines that are part of an alliance, but push passengers onto their low-cost carriers that are not part of the alliance.

E.g. Some Lufthansa flights are operated by Eurowings, Air Canada Rouge operates some flights for Air Canada, Thai Airways has flights operated by Thai Smile and SilkAir used to operate regional flights for SQ, etc. (Thai Smile will be folded into Thai in the future though, and SilkAir became part of SQ a couple of years ago.)

Difference is though, at least with eurowings, lounge access if a LH status holder is permitted as is priority check in and often fastrack security. Is that the same for QF FF flying Jetstar?

 

[malwcal]

Difference is though, at least with eurowings, lounge access if a LH status holder is permitted as is priority check in and often fastrack security. Is that the same for QF FF flying Jetstar?

QFF flying jetstar can use the lounges. Not that it helps in places like Sydney Domestic where the lounge is in a different terminal. Also, lounges are not guaranteed to be open if there is no QF flights (eg late at night).

 

[AIRwin]

SilkAir used to operate regional flights for SQ

MI was full service

 

[Mattg]

MI was full service

True - but since it wasn't part of Star Alliance, you got no *G benefits.

Difference is though, at least with eurowings, lounge access if a LH status holder is permitted as is priority check in and often fastrack security. Is that the same for QF FF flying Jetstar?

Yes, you do if you get benefits on Eurowings if you have Miles&More status (or status with United or ANA) but not other Star Alliance programs.

Eligible QFF members get lounge access when flying Jetstar. But not any other status benefits, and there are no benefits on Jetstar if you have Oneworld status (e.g. with British Airways/American/etc.) That's the point I was trying to make.

 

[KSC]

Just wondering a question here regarding an award booking for JQ business ticked bought by Qantas classic award points.

If you have a flight that was a JQ business award flight booked by Qantas and the flight is cancelled, will Qantas as your ‘agent’ book you on a Qantas flight next departing (in business or economy) if there is no other Jetstar flight on that day?

 

[MEL_Traveller]

Just wondering a question here regarding an award booking for JQ business ticked bought by Qantas classic award points.

If you have a flight that was a JQ business award flight booked by Qantas and the flight is cancelled, will Qantas as your ‘agent’ book you on a Qantas flight next departing (in business or economy) if there is no other Jetstar flight on that day?

You are governed by JQ’s conditions of carriage, and any rules they regarding schedule changes or cancellations.

That being said, it has been known for JQ to offer displaced pax seats on QF services. Pre-covid in the last days of JQ’s MEL-SIN flights they were getting cancelled fairly regularly, and passengers were being transferred to QF flights… including business class if you’d book Starclass.

But there’s no guarantee this will happen.

 

[KSC]

You are governed by JQ’s conditions of carriage, and any rules they regarding schedule changes or cancellations.

That being said, it has been known for JQ to offer displaced pax seats on QF services. Pre-covid in the last days of JQ’s MEL-SIN flights they were getting cancelled fairly regularly, and passengers were being transferred to QF flights… including business class if you’d book Starclass.

But there’s no guarantee this will happen.

Thats good to know. Thanks for the quick response.

 

[serfty]

Just wondering a question here regarding an award booking for JQ business ticked bought by Qantas classic award points.

If you have a flight that was a JQ business award flight booked by Qantas and the flight is cancelled, will Qantas as your ‘agent’ book you on a Qantas flight next departing (in business or economy) if there is no other Jetstar flight on that day?

As per @MEL_Traveller's advice, Jetstar will rebook on another carrier.

About 6 years ago, my half full NRT-MEL flight became chockers after Jetstar cancelled their similarly timed flight on the same route.

My new seatmate was most impressed they did not have to pay for F&B, especially Beer.

 

[justinbrett]

You are governed by JQ’s conditions of carriage, and any rules they regarding schedule changes or cancellations.

That being said, it has been known for JQ to offer displaced pax seats on QF services. Pre-covid in the last days of JQ’s MEL-SIN flights they were getting cancelled fairly regularly, and passengers were being transferred to QF flights… including business class if you’d book Starclass.

But there’s no guarantee this will happen.

No that's not correct at all.

You are purchasing the flight from QF, and it's the QF conditions of carriage.


Ie - when clicking on this link, it's the QF conditions of carriage, not JQ's.

We had this discussion to death when partner airlines were cancelling during covid. Ultimately it's up to QF to find you a replacement flight, and if it cannot, provide you with a full refund.

Operationally, QF may well (and does) make JQ responsible for rebooking, but legally your contract is with QF, not JQ.