I am intrigued by how you are unable to use a voucher, having never had the issue myself, using it 60 nights a year?
I agree completely. I am also intrigued. Travel is not a normal part of my work, so I don't stay away as often as you might. I have been a member for a number of years. In theory, I can see the advantage of membership, and while I haven't saved a motza like others, I have finished up maybe $100 ahead most years. However for the last six months, both through their website and by phone, when I attempt to make a reservation I am told that the relevant offer is not available, as the whole program is "subject to availability".
When I originally joined, the gentleman who described the scheme to me clearly stated that the 10% off discount was available at any time. I discovered that this is not the case. I have also been declined use of the 20% and 2 for 1 certificates. And the latest person at the office tried to keep my interest by saying that while I may be unlucky in reserving rooms, the dining discounts always apply. I was very quick to quote his own terms and conditions back at him, and also explain that I was unable to use one of my own dining vouchers at a hotel as it was a public holiday.
I have tried to make reservations in hotels in Auckland, Townsville and Melbourne, at various times of the year. While one was a last minute reservation, the others were well in advance. My last two stays have each been at the full public advance booking rate. The stay before that was last minute, so it was at the full public best flexible rate.
So, Markis, if you are an advocate for this particular program, you might put my case forward to them. I've tried a few times, and they're simply not interested at all. Let me know how you get on.