Privilege Club Membership Suspended

[Mr H]

Latest update.

I called the Privilege Club again. No update. They said the only way to escalate was for me to email the customer support team. I did that and they eventually replied - told me to talk to the Privilege Club team. So I called them back. They told me to email the customer support team.

Many months into the process and still no further forward. The team that deals with suspensions will not reply to anyone internally and they are not contactable by the public.

Plus, just to vent a little more, I am sick of their call centres sounding like they are under water. Why can't they invest in a phone system that people can hear clearly?

Oh, and another little vent - I have four forthcoming flights on QR and two of them have just been equipment-swapped to A320s. So four flights, all in 2-2 or 2-2-2 format.

Remind me why everyone raves about QR...

 

[RooFlyer]

Remind me why everyone raves about QR...

Remind me not to fly with you! (Sort of Humour)

I had a very similar experience to you with Avianca Life miles. They suspended a points flight of mine and I could not even get them to engage with me to get it unsuspended. The call centre was not authorised to deal with the matter and said I had to email, which I did countless times and it was always under review. In the end I gave up the flight and points.

When these Airlines go into glitch mode, it's a black hole unfortunately.

 

[JayTee]

Latest update.

I called the Privilege Club again. No update. They said the only way to escalate was for me to email the customer support team. I did that and they eventually replied - told me to talk to the Privilege Club team. So I called them back. They told me to email the customer support team.

Many months into the process and still no further forward. The team that deals with suspensions will not reply to anyone internally and they are not contactable by the public.

Plus, just to vent a little more, I am sick of their call centres sounding like they are under water. Why can't they invest in a phone system that people can hear clearly?

Oh, and another little vent - I have four forthcoming flights on QR and two of them have just been equipment-swapped to A320s. So four flights, all in 2-2 or 2-2-2 format.

Remind me why everyone raves about QR.

Are those flight award bookings?

 

[Mr H]

Are those flight award bookings?

Yes

 

[JayTee]

Yes

I don't get it.. If your membership is suspended, why are your award flights still active?

 

[Mr H]

I don't get it.. If your membership is suspended, why are your award flights still active?

Because I used BA Avios for the flights.

 

[JayTee]

Because I used BA Avios for the flight

ahh, that's good then.

Once u land in Doha, I think you should go up to their service desk and argue the issue. But who knows if they will tell you to call customer service... again

 

[Mr H]

ahh, that's good then.

Once u land in Doha, I think you should go up to their service desk and argue the issue. But who knows if they will tell you to call customer service... again

Tried this. They said there is nobody in the airport who can deal with Privilege Club enquires - it is a different department. They just told me to call the number or use the customer feedback email - each of which tell me to use the other. They are so sure that help is only a phone call away which is kinda sweet.

Meanwhile I was denied entry to the Al Mourjan lounge because my gate was too far away. Sent to a secondary lounge, which at least has seats. Had to get on hands and knees to access the charging point and had to get special assistance to get wifi as the system does not recognise BA issues tix our boarding passes issued outwith Doha. And the WhatsApp access says there is a problem right now. The à la carte menu only offers various forms of eggs. I did get a lime and mint juice which was nice.

Oh, and while I’m whinging (I’m allowed - I’m a Pom), these paired Business Class seats that I have in all my QR flights are really no longer competitive.

If it were not for the fact that they fly to interesting places, I’d be happy to see QR collapse tomorrow.

 

[RooFlyer]

these paired Business Class seats that I have in all my QR flights are really no longer competitive.

You mean 2-2-2 config'ed? Yeah, they are sorta nasty - I think should have gone by now except for the spat with Airbus and the A350s. But if I were going to the places I think you are, I'd put up with 2-2-2 . Fly Dubai isn't bad in business.

 

[JayTee]

so how does this 222 issue relate to your membership suspension?

 

[RooFlyer]

See 2nd last line, I think

 

[Mr H]

You mean 2-2-2 config'ed?

I have 222 coming up from Doha to Amritsar. Bucharest to Doha and Doha to Tehran are all on 320s which are 22.

 

[JayTee]

I have 222 coming up from Doha to Amritsar. Bucharest to Doha and Doha to Tehran are all on 320s which are 22.

Will you be cancelling and choosing another airline that provides a much better seating arrangement ?

 

[Mr H]

Will you be cancelling and choosing another airline that provides a much better seating arrangement ?

You really think paired Business Class seats are competitive? You think A320s are OK on four and a half hour routes? This is what you’d expect from “The World’s Best Airline”?

 

[JayTee]

You really think paired Business Class seats are competitive? You think A320s are OK on four and a half hour routes? This is what you’d expect from “The World’s Best Airline”?

4.5 hrs? Definitely yes. Would it be nicer to have a wide body 121? Absolutely.

 

[Mr H]

After a year in limbo, my account has unfrozen. No notification, but I got my first monthly email so I tried logging in and it worked. Maybe I will go to the ball after all.

 

[RooFlyer]

Retro Avios claims coming up?

 

[Mr H]

Retro Avios claims coming up?

No. I could have transferred Citibank points to Avios but I had to send them to SQ instead. It's going to be a challenge to use my QF stash before they expire.

And if I had got the Citibank points, I would have done the BA Avios subscription at the old rate. Now it looks not quite so appealing.

But right now, Avios looks like the only way to redeem on QF - probably as side trips on QF OWAs - if I want to go to some of the interesting places they fly.

 

[Mr H]

No. I could have transferred Citibank points to Avios but I had to send them to SQ instead. It's going to be a challenge to use my QF stash before they expire.

And if I had got the Citibank points, I would have done the BA Avios subscription at the old rate. Now it looks not quite so appealing.

But right now, Avios looks like the only way to redeem on QF - probably as side trips on QF OWAs - if I want to go to some of the interesting places they fly.

What a jumbled post. One of the references to QF should be SQ, the others should be QR. I was jetlagged - is that an excuse?

 

[Gold Member]

After a year in limbo, my account has unfrozen. No notification, but I got my first monthly email so I tried logging in and it worked. Maybe I will go to the ball after all.

Finally! Good on you for persevering.

Still a better customer service experience than with Qantas.