Promo : Le Club.Le Bag. – Stay more and claim a Samsonite reward

[MartinMemo]

Took a few phone calls and even more emails, but it just arrived. Lucky too, as I'll be out of office the rest of the year!

 

[manlai]

Put my order for my wallet in the other day, arrived yesterday. At least something to do with Le CLub works well.

 

[Deleted member 9370]

Has anyone else had delivery problems with Hunter Express? My bag left Luggage Gear last Wednesday and is yet to be delivered! It is a Sydney city to Sydney city delivery.

 

[Deleted member 9370]

Finally arrived this morning . Thank you Accor.

 

[WheelieBagWanderer]

My Spinner arrived within 48 hours of claiming it online. Well done, Accor!
Great little bag it is, too!

 

[lakun]

Took a few phone calls and even more emails, but it just arrived. Lucky too, as I'll be out of office the rest of the year!

can i get a phone number? i've been emailing for weeks with no reply!!

 

[lakun]

I've had a very bad experience here.. first they didnt recognise my 4 eligible stays despite it being on their own records (wtf!) and after 3 emails and chasing someone finally called me and i got an email to claim my reward. that was on Jan 20th, now 2 weeks later after claiming i still dont have anything.. I called them and they said to wait, i would get something by email soon. Have emailed them again today as this is just getting ridiculous.

Promotions like this should be hassle free. i really dont understand why some people get it in 2 days and others have to chase multiple times. I am Accor Platinum and all stays are recorded on the card.. surely there is a system doing this in the background, not humans??

Get your act together Accor