Qantas Advisory panel relaunch

[simongr]

Hi
I just got the email relaunching the QF advisory panel website. A few highlights from the email:

- Advisory panel members are only a very select few of frequent flyers - not just anyone
- Survey results showed that 60% of people want to select a seat at booking (so don't be surprised if that comes back)
- New check in procedures for City flyer - including microchip boarding passes for QF PS and above:

Customers will be able to speed through check-in, drop off baggage at a simplified bag drop, or proceed straight through to hosted security. Platinum, Gold and Silver Frequent Flyers will receive additional benefits of a chip-enabled personal boarding pass and permanent bag tag for seamless processing. It is expected the next generation check-in will deliver an exceptional industry leading experience from ‘curb to gate’ – with some aspects of the new experience a world-first.

New functionality on the website:

Share your flight experience with us.
New to the Panel website is the opportunity for you to provide feedback on your recent flight experience and we encourage you to do so, every time you fly domestically. Whether you fly Qantas or another carrier, we would like to hear from you.
Simply log-in to the Panel website and complete the short survey for your domestic flight. This survey will remain on the Panel portal so it is there for you every time you fly. We are also looking to develop a similar survey based on your International experiences, so watch this space for future updates.


S

 

[docjames]

Geez I wish they'd survey me.......

simongr, if you get any chance to recommend new panel members, please do let me know :mrgreen:

 

[Cyclogenesis]

I like the feedback idea...

Linked in with the FF website, so when you go and check SCs are posted you can have a series of radio buttons as well as some text boxes for specific feedback... I bet QF could build up a nice statistical system.. eg what areas are important to WP vrs NB etc...

 

[Oneworldplus2]

Nice one.

But, as a Silver QFF, l probably fly sometimes as much/if not more than some WP's. Only difference with me, l pay for red edeals whereas some lucky WP might only do 2 F SYD-LHR runs a year. I might be doing 15 PER-SYD return legs a year and still be on Silver. QF is more skewed towards the pointy end of the market and benefits for them. Then again, x2 SYD-LHR F would make alot more revenue than 15 PER-SYD Red eDeals.

 

[drewbles]

Interesting. On my last visit to the F lounge I filled in a questionnaire. At the bottom it had a small box to tick if I 'wished to become a member of the Qantas Advisory Panel' to which I ticked to indicate my wish to participate.

I've never heard anything from QF, meaning it was a decoy or they never looked at my card (some kind of lounge manager person wandered over and asked to collect my card, so they definitely did have it in their mitts).

 

[drewbles]

Nice one.

But, as a Silver QFF, l probably fly sometimes as much/if not more than some WP's. Only difference with me, l pay for red edeals whereas some lucky WP might only do 2 F SYD-LHR runs a year. I might be doing 15 PER-SYD return legs a year and still be on Silver. QF is more skewed towards the pointy end of the market and benefits for them. Then again, x2 SYD-LHR F would make alot more revenue than 15 PER-SYD Red eDeals.

I know a few NB's who are on the panel. It was selected from a range of FF'ers, not just the WP/SG's.

That said, as per my post above, i'm still waiting for my (supposedly assured) invite :evil:

 

[AnonymousCoward]

That said, as per my post above, i'm still waiting for my (supposedly assured) invite :evil:

Just because you ticked a box saying that you were interested doesn't mean that QANTAS is gauranteed you anything...

 

[canabear]

As a year in, year out PS I find it interesting that I was a member last time around but have not been invited back... I even got that lovely bottle of olive oil last time so assume my feedback was appreciated......

 

[kpc]

Got the email as well...need to now go find that bottle of olive oil that they sent me last year; the last time I saw it, my +1 was using it as a rolling pin as she was baking some cookies:shock:

 

[PineappleSkip]

additional benefits of a chip-enabled personal boarding pass and permanent bag tag

Excellent. Having had the same QFF status for years all my QFF bag tags have fallen apart. I was thinking of ringing and asking for some new ones, now I might wait, and stick with the old golden wing ones for the time being.

 

[drewbles]

Just because you ticked a box saying that you were interested doesn't mean that QANTAS is gauranteed you anything...

The box said 'If you would like to participate, select here'. It was an invite to join, not expression of interest.

 

[AnonymousCoward]

The box said 'If you would like to participate, select here'. It was an invite to join, not expression of interest.

And did it say "If you select this box, QANTAS will invite you to the program"?

It seems to me to be an opportunity for you to indicate that you'd like to participate, without any gaurantee from the QANTAS side that you'd be invited.

 

[drewbles]

And did it say "If you select this box, QANTAS will invite you to the program"?

It seems to me to be an opportunity for you to indicate that you'd like to participate, without any gaurantee from the QANTAS side that you'd be invited.

Without having the form handy, it read something like "As a valued frequent flyer, Qantas would like to invite you to participate in the Customer Advisory Panel. If you would like to participate, please provide your email address below"

It was definitely an invitation. Anyone in the MEL/SYD F Lounge able to collect one of the comment cards they leave around the place on the tables to verify the wording for me?

 

[simongr]

Further update - profiling questionnaire has been launched - you need to complete it to be a member of the panel in future.

 

[kpc]

I did the profile update...basically wanted to know which airlines you flew, no. of domestic and international flights you flew last year, is this increasing this year, and what sort of service levels you expect on board etc.

 

[pauly7]

- Survey results showed that 60% of people want to select a seat at booking (so don't be surprised if that comes back)

This was actually scheduled to be rolled out for Domestic in Dec last year but they have held off - doing more software checks to ensure Premium passengers are not disadvantaged.

 

[gilby08]

Just received an invite today!

 

[munitalP]

I too was invited today...

Here's the email:


Dear Valued Qantas Customer

An exclusive invitation to join the Qantas Customer Advisory Panel

Qantas is committed to providing you with the highest standards of service and safety. Whether you fly for business or leisure, your feedback is important to us.

The Qantas Customer Advisory Panel is an exclusive initiative that brings together a select group of Qantas customers to help lead our business into the future. As a valued Qantas customer, we appreciate your recent expression of interest via our First Lounge survey and would like to invite you to participate.

Your Involvement

If you decide to join the Qantas Customer Advisory Panel, we will periodically invite you to complete short surveys on a range of topics relevant to your experience with Qantas. Your responses will help us learn more about our customers, and ensure we continue to meet the high standards you have come to know and expect.

Members of the online Customer Advisory Panel have the exclusive opportunity to be at the forefront of product and service design and development. You'll receive updates on our product and service innovations, and see first hand how your contribution is helping us serve you better.

Joining the Panel

To join, please click on the link below and complete the short profiling questionnaire. This questionnaire should only take 15 minutes to complete and will help us ensure any future communication with you is relevant and meaningful. The survey will be available for you to complete until 31 July 2010. Prior to commencing the survey, please have your Frequent Flyer number at hand if you are a member of the Qantas Frequent Flyer program as you will be asked to provide this within the survey.


We look forward to working with you and appreciate your involvement.

Yours sincerely,

Ian Nicholson
Head of Customer Insights

 

[gilby08]

Strange thing is i signed up to this over a year and a half ago in the 1st lounge!

 

[taswegian77]

Qantas Qustomer Advisory Panel

Hi,

I was recently sent a letter from QF saying they would like to offer me the chance to join the Qantas Customer Advisory Panel. I am quite excited about joining this panel, has anyone else been asked to join or rmaybe you have been on it before and can offer some insight. I am looking forward to helping shape the future direction of Qantas, you never know it might lead to a future chance to get into the aviation industry in a paid capacity.