Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

Yay more points for more toasters
Well I'd rather be WP and be able to access the Domestic Business Lounge whenever I travel on QF and get free points than be SG and get a one-off invitation to the Domestic Business Lounge. It's a nice move, though using the points for Classic Reward seats to/from LHR or for upgrades to/from LHR will be the challenge. Those are the only ways I like to spend my points.
 

Interesting news from today regarding status extensions.
Not sure though if this new status extension further extends previous ones.

Lets see what this actually translates to. I really don't think lounge passes are of much use. Aren't people already struggling to use the free passes?
 
Lets see what this actually translates to. I really don't think lounge passes are of much use. Aren't people already struggling to use the free passes?
I have a friend who is SG who'd like to be able to visit the J lounge when that friend isn't travelling with me, but isn't interested in doing a second status run in one membership year to level up to WP.

I would prefer Lifetime Status Credits to points or a status extension, but I'll be glad to take the freebie's QF offers to WP.

I have just levelled up to WP. If my status gets extended by a year into 2024 then I will have little incentive to do more flying than what I would have done if not caring about status and every incentive to try to call up QF repeatedly to try to get return classic reward seats in J/F to LHR.
 

Interesting news from today regarding status extensions.
Not sure though if this new status extension further extends previous ones.
Interesting that earlier in the thread we were thinking no more status extensions. I'm not sure there should be any more, as flying anywhere in the world is more or less back to normal and there are few Covid-related restrictions. Or maybe I'm just peeved because I have paid for my flights during the last two years and renewed status by myself. 😂

EDIT: As I have already qualified to end of February 2023, the announced "extensions" are not relevant anyway. I really doubt that there will be extensions after the end of this year.
 
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Interesting news from today regarding status extensions.
Not sure though if this new status extension further extends previous ones.
It sounds like new announcements and not what has been currently offered. I hope so 🤞
 
I have a friend who is SG who'd like to be able to visit the J lounge when that friend isn't travelling with me, but isn't interested in doing a second status run in one membership year to level up to WP.

I would prefer Lifetime Status Credits to points or a status extension, but I'll be glad to take the freebie's QF offers to WP.

I have just levelled up to WP. If my status gets extended by a year into 2024 then I will have little incentive to do more flying than what I would have done if not caring about status and every incentive to try to call up QF repeatedly to try to get return classic reward seats in J/F to LHR.
Very true. I would cancel my PER-AKL flights in early March and also not bother with QF to Japan in later March, using SQ instead. The latter will fit in very well with the Virgin status match offer.
 
Interesting that earlier in the thread we were thinking no more status extensions. I'm not sure there should be any more, as flying anywhere in the world is more or less back to normal and there are few Covid-related restrictions.
I agree. The further extensions are going to do nothing to address crowding in the lounges. At some point the extensions will have to stop. Though it's possible that there could be e.g. no rollover of status credits for this next extension which would start to wind back support. Will need to see the detail.
 
Media suggests QF is announcing all the above this week.

'$50 off towards a return flight' not much chop when the airline typically already prices itself well above competitors, a key gripe of senior corporate individuals interviewed in the last few days by the 'Australian Financial Review's' Chanticleer columnist Mr Tony Boyd yet has (according to the article) 'inferior service'.

And 'more FF seats?' We've all heard that refrain before. With airlines (including but not limited to QF) rarely making public how many seats are available for FF redemption on each flight (except with very occasional 'points planes') and reports on AFF of prebooked FF redemption users being bumped off flights to use the USA term, take this with a large dollop of salt.

There's also 15000 to 30000 extra points for important, but numerically small, platinum and platinum one members, and various lounge invitations. Will latter have the seats available to handle extra guests? Can members find reward seats - if not, what 'value' do extra points, welcome as they might be, have?

Perhaps all this will please some, but more travellers would surely be concerned about punctuality, cancellations, and as the senior business leaders opined, standards of service and what they say is the missing value for money.

Journalists and business leaders have sure been slow to publicly comment on how this airline has deteriorated, given so many users or staff have been 'joyced'. Ask the baggage handlers.

Many international airlines leave QFi for dust, and these competitors by and large don't engage in the sort of wokeness QF practices, especially great Asian and Middle Eastern airlines.
 
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The interesting question is whether everyone gets an extra year, or is it only those who haven’t requalified? If it’s the former that’s a nice gift.

I remain concerned that platinums and higher, who have retained status only through extensions, might be able to access private award inventory or request award seats to be released.
 
Shows that AJ is starting to feel the heat. Take the pressure off by handing out gifts that, in reality, are unlikely to cost QF much at all. What's another pair of hands at the feeding trough that is the lounge or a few thousand points that can only be redeemed for toasters? $50 off flights won't even come close to offsetting the recent price rises in flights. Very shrewd PR move.

It's also a little bit offensive to those frequent flyers who will retain status through spending their hard earned money. They now have to compete with a larger pool of elites for upgrades, redemptions and a seat at the lounge. You'd hope they are thinking about another year of status credit rollovers to recognise those who earned/retained status the hard way.
 
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As part of this, I see that Qantas is offering an "extension of previously announced commitment of up to 50 per cent more reward seat availability on Qantas International, trans-Tasman and popular domestic routes until 30 June 2023 being released progressively from 12 noon Monday."

That could be good news.
 
The apology and associated "sorry package" are all well and good. However if Qantas really cared about its customers rather than its reputation, maybe it would have shared this news with its frequent flyers first rather than going on a Sunday afternoon PR blitz to get coverage from as many media outlets as possible (currently headline news on a number of major media outlets, yet no mention of it on the Qantas website, nor have any e-mails been sent out).

What I really want to hear from Qantas is — what are they doing about its customer service issues? For example, customers shouldn't be needing to send 300 e-mails to Stephanie Tully in order to get basic ticketing issues resolved. When are the mass schedule changes that result in a myriad of shattered connections on itineraries that require calls to get fixed, going to end?
 
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What I really want to hear from Qantas is — what are they doing about its customer service issues? For example, customers shouldn't be needing to send 300 e-mails to Stephanie Tully in order to get basic ticketing issues resolved. When are the mass schedule changes that result in a myriad of shattered connections on itineraries that require calls to get fixed, going to end?
Nothing. In Qantas' eyes, they've dealt with that issue. They've hired half of Fiji to answer your call within 10 minutes. The fact that they are more likely to ruin your booking than fix it is of no concern to AJ.
 
Very interesting. It suggests to me that (1) Alan is finally starting to feel the heat and is trying to reframe the narrative after the unrelenting criticism and (2) Qantas is starting to get nervous about forward bookings.

I think it's good that Qantas/Alan Joyce are publicly acknowledging there are issues and promising to make changes. But there are still some serious underlying customer service issues that are yet to be addressed.

FWIW, I flew my last booked Qantas flight last weekend and no longer have any forward bookings with Qantas at all. Until I can see that the airline has actually fixed many of the issues people have been experiencing, I'll be quite happy to keep it that way.
 

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