Qantas App issues?

[henrus]

Im on android and only saw my own details but if mine had been breached to others and any points are stolen or trips changed or cancelled they will be hearing from my lawyer.

At the end of the day it was only showing the latest booking in this bug so keep an eye on that one in particular. Even if it's just a domestic flight months ahead your PNR could have still been exposed meaning someone could potentially login and change/cancel the booking or obtain a boarding pass during check in.

My next booking is a domestic corporate travel agent made booking. For the first time ever the corporate travel agent saves the day given they once again forgot to add my email or mobile number so not much would have been exposed.

 

[zukand]

I know I've said this before, but I just can't believe whatever change did this wasn't immediately revertable or at least able to be taken offline. It was obviously a backend change that caused this, and surely the old endpoint was still available (used by Android?). Even worse they reported it being fixed when it wasn't.

Mistakes happen (even if this should've never hit production), but it's baffling how it took seemingly at least 6 hours to stop people's information being leaked.

I can only assume the decision to not take it offline until a fix is verified is because of some sort of misguided desire to keep this low key or downplay the severity.

Well, I'm sure they'll find out that keeping the app online leaking people's information is going to hurt them a lot more than just having it offline for a day.

I've thought this previously, until I experienced a similar situation (though it was totally internal) first hand. To unravel what had actually happened took a fair few engineers the whole weekend.

 

[RSD]

Plus change management procedures can be a biatch at times...

Welcome to the oil industry!

 

[encryptededdy]

I've thought this previously, until I experienced a similar situation (though it was totally internal) first hand. To unravel what had actually happened took a fair few engineers the whole weekend.

To fix the issue properly? Absolutely, it can take some time

To recognise the severity of the issue leaking customer information and take offline the endpoint responsible to stop it getting worse? I don't think that should take anywhere near this long. Of course, most likely it's not a case of nobody knew how to do this, but more an organisation where there's been no planning around how to handle incidents like this, so nobody knows who has authority etc.

Also considering this happened during Australian Working Hours, and a very similar incident has happened before.

 

[JW]

Loads of app issues. Example mate was not seeing flights but someone else's flights. Bigger concern is who is seeing their sensitive info? What happens if someone uses their info to change details? How is this even possible? Whoever is in charge of this mess should be escorted out of the building with the proverbial cardboard box. Don't mean a 'lowly' engineer either :-(

 

[dairyfloss]

I’ll just place this here:

 

[RichardMEL]

I’ll just place this here:
View attachment 383072

But are you/we? Time may tell...

 

[SYD]

But are you/we? Time may tell...

Yes, time will tell. I have a BP for tomorrow but who else has my seat?

 

[tdimdad]

"Rockhampton? That's Bogan!" And featuring also Optus.

 

[RSD]

The intern seems to have been sent back to his normal role - my DSC on my ORC have now been posted so I'm back to Gold.

 

[KSC]

The people that were made lifetime P1 CL with the app glitch have been very quiet on this forum .

 

[smckay]

First of all, sounds like you’re using the wrong app? Secondly, imagine the blow to poor Gracie‘s self-esteem when she learns that you’re “swiping left”

HEY! Leave Gracie alone. I hope to start a * thing * and I don't need external influences (Influencers?)

 

[Bolt]

Anyone else having trouble logging in after the QANTAS app data leak? I was logged out due to the data leak. Now I keep getting an error saying "You're not connected" "Check your internet connection and then try again". Everything else works fine on the internet except this. I'm currently overseas, and need to use the app for my flights.

 

[Scarlett]

While Qantas has admitted fault, I don’t think we should rule out this being an Amadeus issue which QF was an unfortunate victim of.

Did anyone on their QF app earlier today have people who are booked fully on foreign carriers (on their airline code) who also use the same Amadeus system as QF?

Deflect, chaff, flare…hey look over there. Thanks nest of kangas.

@Gold Member - I know, right!

More seriously, I haven’t flown QF, nor touched the app in many months so am just going to be happy in my ignorant bliss. (If I get an offer of 8 million QFF points from a Nigerian prince it may shake me from my QFF stupor)

 

[Gold Member]

Deflect, chaff, flare…hey look over there. Thanks nest of kangas.

@Gold Member - I know, right!

I wonder if any of the AFF members who were highly critical of my opinion in the Open Letter thread have changed their opinion or are still blissfully unaware with heads in the sand.

An Open Letter to my fellow AFF members - External Influence on this website

I’m all for free speech and I respect that we all have different backgrounds, experiences, insights and opinions which all help make AFF such a valuable community and resource. I love that there‘s such a diverse mix of contributions, discussion and debate across and well beyond just the Frequent...

www.australianfrequentflyer.com.au

 

[dairyfloss]

I wonder if any of the AFF members who were highly critical of my opinion in the Open Letter thread have changed their opinion or are still blissfully unaware with heads in the sand.

An Open Letter to my fellow AFF members - External Influence on this website

I’m all for free speech and I respect that we all have different backgrounds, experiences, insights and opinions which all help make AFF such a valuable community and resource. I love that there‘s such a diverse mix of contributions, discussion and debate across and well beyond just the Frequent...

www.australianfrequentflyer.com.au

QFAnon?

 

[henrus]

I wonder if any of the AFF members who were highly critical of my opinion in the Open Letter thread have changed their opinion or are still blissfully unaware with heads in the sand.

Oh not this again.

I still back Qantas just like I still back Optus. Sure they've had data breaches and it makes some people jump but the vast majority see these as minor issues and end of the day Optus didn't lose too many customers just like Qantas are unlikely to from this saga.

 

[Gold Member]

Oh not this again.

I still back Qantas just like I still back Optus. Sure they've had data breaches and it makes some people jump but the vast majority see these as minor issues and end of the day Optus didn't lose too many customers just like Qantas are unlikely to from this saga.

You missed the point. This is not about Qantas' shattered reputation or integrity and whether you support them or not, its about the political/commercial interest of a very small number of people (predominantly one person) on this forum that embodies all of the traits in my Open Letter thread.

 

[encryptededdy]

I feel this is off-topic for this thread, but no, I don't believe anyone here is being paid by Qantas to post here, regardless of how defensive their takes are. If Qantas was really paying people on this forum to influence opinion, then they're doing a very poor job.

 

[henrus]

I feel this is off-topic for this thread, but no, I don't believe anyone here is being paid by Qantas to post here, regardless of how defensive their takes are

Hey @qantas (or someone who works at Qantas) if you are posting here or see this. Please note I’d like 1 billion points as a result of the app problems yesterday. Thanks Goodbye