Qantas App issues?

[encryptededdy]

I wonder if any of the screens that open a webview (e.g. booking, manage my booking to cancel etc.) actually open and are authed (as the wrong user), or if it's only for the main app screens (API returning wrong user?)

 

[chrispy3276]

10.15am update from Qantas:

We’re urgently working to resolve the issue impacting the Qantas app this morning and we sincerely apologise to our customers who have been impacted.

We’re investigating whether this issue may have been caused by recent system changes.

We recommend that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App. Please also be aware of social media scams at this time.

We’ll continue to provide more information as soon as we can.

 

[smckay]

If Y’all see my trip on Friday can you keep my seat but move all babies’, kids and Karens to the back of the cabin.
Thanks

 

[RichardMEL]

I checked in fine via app just now. Even got my own BP

 

[chrispy3276]

If Y’all see my trip on Friday can you keep my seat but move all babies’, kids and Karens to the back of the cabin.
Thanks

If you made the change yourself but then blamed it on the app issue, they'll never know

 

[RSD]

My year QFF year ended yesterday and I've been dumped down to Silver because the intern hasn't posted my DSC's yet - now I know why - he has been too busy over the last week writing high quality updates to the App!

 

[smckay]

If you made the change yourself but then blamed it on the app issue, they'll never know

But I’m still me. Which is good as I about to start a J OWE trip covering May

 

[RichardMEL]

My year QFF year ended yesterday and I've been dumped down to Silver because the intern hasn't posted my DSC's yet - now I know why - he has been too busy over the last week writing high quality updates to the App!

Technically your new membership year started May 1.

 

[RooFlyer]

10.15am update from Qantas:

corrected:

We’re investigating whether this issue may have been caused by recent system changes young Barney, nephew of [airline exec], who had a day off school and wantage to rummage around in the App code last night. .

 

[MelbFlyer]

I just checked my app and I'm still me, with my 0 status credits and 4 figure points balance

 

[RichardMEL]

Alp now has a pop up message about the issue and link to the update statement.

 

[levelnine]

Starting to plan where I could go with my forthcoming apology voucher

 

[Pushka]

Starting to plan where I could go with my forthcoming apology voucher

i don’t think Qantas flies to that place.

 

[RichardMEL]

i don’t think Qantas flies to that place.

Ahh.. but soon the app may provide a BP to this place??

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Actually this could be their next developer hire...

 

[Cloud9]

Bloody mobile and front end developers. When will they learn to actually write unit, integration and end to end tests to automagically check that their code won't blunder!?

Post automatically merged: May 1, 2024

I reckon this is all just one big conspiracy to get out of having to actually do a proper investigation on that complaint I'm still waiting to hear anything back about one week after speaking with the Hobart team... I'm not paranoid: they really are out to get me.

 

[opusman]

Work experience kids have outdone themselves this time

 

[Cloud9]

I guess the Jeopardy question would be "What is worse than dropping a database table in production?"

 

[chrispy3276]

12.10pm update:

We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved.

Current investigations indicate that it was caused by a technology issue and may have been related to recent system changes.

At this stage, there is no indication of a cyber security incident.

The issue was isolated to the Qantas app with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status.

No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers. We’re not aware of any customers travelling with incorrect boarding passes.

 

[RichardMEL]

I guess the Jeopardy question would be "What is worse than dropping a database table in production?"

... without a backup

 

[Point Ventures]

This is very concerning, especially if you had an international bookings, as I could view the APIS information of others including Passport Number and DOB.