Troppo
Intern
- Joined
- May 17, 2011
- Posts
- 51
Good morning all.
Firstly, a bit about me. I have been a (very) loyal customer of the Mangy Roo for nigh on 40 years.
I'm lifetime Gold and have been Plat continuously for 10 years. The better half just made Plat.
We recently flew CNS-BNE-LAX-JFK. I have to do the same trip again in about a month. Checked on the website and the fare has increased by $3000....from 6K to 9.5K.
Rang the Plat FF desk - sorry, too bad, can't do anything....get stuffed, basically.
OK, my recent flight was a special...but, really....a 50% increase in a month!?
Cathay are $1500 cheaper - yes, the sector is longer, but the Cathay J class long haul cabin leaves the QANTAS 380 product for dead...let alone the tired old 747....
Virgin are about $3000 cheaper.....
Given the pressure QANTAS are under, this is hardly the way to treat loyal customers.....
I have emailed the CEO of loyalty programs. Interested in her reply.
Rgds from the tropics.
Firstly, a bit about me. I have been a (very) loyal customer of the Mangy Roo for nigh on 40 years.
I'm lifetime Gold and have been Plat continuously for 10 years. The better half just made Plat.
We recently flew CNS-BNE-LAX-JFK. I have to do the same trip again in about a month. Checked on the website and the fare has increased by $3000....from 6K to 9.5K.
Rang the Plat FF desk - sorry, too bad, can't do anything....get stuffed, basically.
OK, my recent flight was a special...but, really....a 50% increase in a month!?
Cathay are $1500 cheaper - yes, the sector is longer, but the Cathay J class long haul cabin leaves the QANTAS 380 product for dead...let alone the tired old 747....
Virgin are about $3000 cheaper.....
Given the pressure QANTAS are under, this is hardly the way to treat loyal customers.....
I have emailed the CEO of loyalty programs. Interested in her reply.
Rgds from the tropics.