Qantas Business class Experiences (non F&B)

[AustraliaPoochie]

If staff travel riles so many up here, how about you butt in into their convos.
That would irk them no end, and they would probably bar you from flying QF again.
Some of us here are very "knowledgeable on the likes of flights, planes, routes, stops, transits, runways, irops..." etc.
Edit: if I were to get the chance to sit next to a QF staff member, in uniform or in plain clothes, I would just open my ears flaps, and hear all about it, but not say a word.
Let the chatty karens or chatty toms, or robers, or shazza or louise, have the chats, you learn a lot sometimes by playing dumb, but those ears must always be open.

 

[cbourl]

And right there is the problem. You are saying my opinion doesn't matter because it doesn't meet your view of the airline. You insist on a view that everything is bad and nothing is good. As someone who actually does fly QF, I can't report that yes - my call to the call centre was picked up quickly. My bag was delivered. My meal was served. Am I saying those things aren't a problem to anyone? No. Am I saying everything is perfect? Certainly not, and if you read other posts of mine you would know that I call out QF when I have cause to (even got a quote in the latest AFF article). Simply bringing balance with my own experience which is what AFF is for. You can joke about toxic culture all you like, but if posting something positive about QF that's different to the groupthink results in getting shot down as a "Qantas Apologist" - just who can't be bothered debating on merits?

The rants come from the same group of people who bring up the same unrelated talking points in every single thread. We can't even discuss the acquisition of a new aircraft without the conversation going off on a tangent of people complaining the FAs are too chatty.

Who is ranting? Oh the Qantas Frequent Flyer

 

[OATEK]

Our flights on QF1 (Mar 22) and QF2 (Apr 22) on the 787 were very good. Staff attentive, meal preference available. Pyjamas & amenities kit delivered on QF1, but not on QF2. End of the world, no, but annoying after paying through the nose, yes. Overall, for our first post-covid disruption trip, we were very happy with how we were looked after.

I gave feedback about the lack of PJs and amenity kits on QF2 at the beginning of may. After 8 weeks i have received a response:

Ref No: 05091911 Dear Oatek, Thank you for taking the time to write. Your feedback is very important to us and I am sorry to hear of your disappointment. We put a high priority on the quality of everything we provide on board, and our In-flight Product team put care and thought into choosing items that appeal to a broad a range of tastes. At the same time, we are constantly reviewing this aspect of our service and I know the team will want to know how you felt about this. I am very grateful that you took the time to provide us with your first hand experience and hope that we have an opportunity to welcome you aboard Qantas again soon.

 

[MEL_Traveller]

I gave feedback about the lack of PJs and amenity kits on QF2 at the beginning of may. After 8 weeks i have received a response:

Ref No: 05091911 Dear Oatek, Thank you for taking the time to write. Your feedback is very important to us and I am sorry to hear of your disappointment. We put a high priority on the quality of everything we provide on board, and our In-flight Product team put care and thought into choosing items that appeal to a broad a range of tastes. At the same time, we are constantly reviewing this aspect of our service and I know the team will want to know how you felt about this. I am very grateful that you took the time to provide us with your first hand experience and hope that we have an opportunity to welcome you aboard Qantas again soon.

that response could apply to anything! food, drink, amenity kits, malfunctioning seat, lack of entertainment.,

I mean, credit to the PR person that came up with a ‘one seize fits all’. But i suspect they haven’t even read the problem!

 

[SeatBackForward]

Are QF handing out PJ's in Business class for day flights (eg. the early SYD>SIN) ?

 

[OATEK]

Are QF handing out PJ's in Business class for day flights (eg. the early SYD>SIN) ?

Not in my recent experience.

 

[SeatBackForward]

Not in my recent experience.

Ok, it does make sense not to. I'll have to take my own for the onward non-QF leg.

 

[Rangalad]

If staff travel riles so many up here, how about you butt in into their convos.
That would irk them no end, and they would probably bar you from flying QF again.
Some of us here are very "knowledgeable on the likes of flights, planes, routes, stops, transits, runways, irops..." etc.
Edit: if I were to get the chance to sit next to a QF staff member, in uniform or in plain clothes, I would just open my ears flaps, and hear all about it, but not say a word.
Let the chatty karens or chatty toms, or robers, or shazza or louise, have the chats, you learn a lot sometimes by playing dumb, but those ears must always be open.

That’s my game plan. Play dumb and listen carefully.