Qantas-call centre good service

[Ozchorlton]

I contacted the Qantas call centre yesterday for the first time in years. My award flights had not been ticketed. I was expecting bad service as per the issues I read about on these forums. I spoke to James in Manila and got great service. It took him about ten minutes to resolve my issue. Maybe the Qantas ‘training’ is paying off?

 

[ChrisMars]

I contacted the Qantas call centre yesterday for the first time in years. My award flights had not been ticketed. I was expecting bad service as per the issues I read about on these forums. I spoke to James in Manila and got great service. It took him about ten minutes to resolve my issue. Maybe the Qantas ‘training’ is paying off?

Good to hear service can be good. It might be informative for us to know which was the operating airline.

Ticketing nightmare happens when the ticket is not issue quickly enough, and the operating carrier reclaim the seats. Recovering from those scenario is imho the real test to determine if Qantas call center lifted their game or not.

 

[Ozchorlton]

Good to hear service can be good. It might be informative for us to know which was the operating airline.

Ticketing nightmare happens when the ticket is not issue quickly enough, and the operating carrier reclaim the seats. Recovering from those scenario is imho the real test to determine if Qantas call center lifted their game or not.

QF are the airline - BNE - AUK in May.

 

[ChrisMars]

QF are the airline - BNE - AUK in May.

Yea, that isnreally the best scenario with ticketing issue. Qantas keeps the seat warm (I think BA is equally good). Other airline like CX will cancel the seat quickly if not ticketed.

How did you find out about ticketing issue? There was a post earlier this year that mention that for qantas metal, the app will report ticketing issue. Did you find out that way?

 

[Ozchorlton]

Yea, that isnreally the best scenario with ticketing issue. Qantas keeps the seat warm (I think BA is equally good). Other airline like CX will cancel the seat quickly if not ticketed.

How did you find out about ticketing issue? There was a post earlier this year that mention that for qantas metal, the app will report ticketing issue. Did you find out that way?

The app didn't report it, but I didn't get the email with the e-ticket, so I found out that way.

 

[Dr Ralph]

I contacted the Qantas call centre yesterday for the first time in years. My award flights had not been ticketed. I was expecting bad service as per the issues I read about on these forums. I spoke to James in Manila and got great service. It took him about ten minutes to resolve my issue. Maybe the Qantas ‘training’ is paying off?

Is that you Alan?